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Senior Organizational Consultant - OPAQ Program Manager

Operations Manager | Bethesda, MD | Contract

Job Description
Senior Organizational Consultant – OPAQ Program Manager
Work Location: Bethesda, MD

Job Summary/Description
Responsible for working across divisions to review and provide best practice solutions; collaborating with division directors to ensure continuity and efficiency of operations and working specific strategic Initiatives to improve business processes.

Job Duties/Responsibilities/Functions (including but not limited to)
• Maintains subject matter expertise in quality, safety, and risk management in order to recommend solutions and resolve quality and safety issues in accordance with TJC standards while serving as the FOH Quality, Safety, Risk Manager and the FOH QRSM Chair. TJC Quality and Safety
• Provides leadership and direction with TJC accreditation efforts to improve the overall quality and safety of services
• Responsible for ensuring a constant state of readiness of TJC survey in the areas of Quality/Performance Improvement, Risk Management, Safety, and Complaints Resolution for CHS, EAP, WHPS, and other components of FOH that will be surveyed
• TJC Liaison
o Serves as the official FOH TJC point of contact
o Maintain knowledge and understanding of current TJC standards applicable to FOH
o Responsible for Annual Application Update
o Manage Intra-Cycle Review
o Sentinel Event Reporting
o Responds to complaints received via TJC
• Quality/PI program
o o Provides leadership and overall direction of FOH’s quality and performance improvement (PI) program
o o Revises PI plan annually o Plans, coordinates, and implements performance improvement according to PI plan
o o Identifies potential PI problems and actively participates in solving problems identified
o o Plans action based on PI results
o o Educates staff on PI plan
o o Communicates results of PI activities to leadership and staff
o o Leads Performance Improvement efforts
? Identifying specific processes to be studied by Service Lines as a result of identified risk and/or opportunities for improvement o Coordinates PI activities and works with Service Line Directors to assess and address compliance issues associated with The Joint Commission standards and National Patient Safety Goals o Acts as a resource for process improvement teams
• • Risk Management Program
o Establish and manage a Safety Event Reporting System
? Electronic with paper backup
? Track all events
? Investigate events and collaborate with Medical Director and/or other appropriate leaders to formulate resolution and manage risk
? Report serious safety events to GB
? Keep the FOH Director, Medical Director, and Deputy Medical Directors informed of serious safety events and risk management issues
? Promote a culture of safety (safe event reporting) o Conduct and lead Root Cause Analysis when indicated
• Complaint Resolution Process
o Establish and lead efforts of the FOH Complaint Resolution Process
o Daily monitor complaints
o Assists service lines in resolution of complaints (when appropriate)
o Document and Report compliments and complaints to GB
• Co-chair QSRM committee with Medical Director
• Serve on the various committees o Collaborates with various committees to address quality and regulatory compliance issues/concerns
• Assists with review, revision, and interpretation of FOH policies to ensure compliance with The Joint Commission standards
• Keeps abreast of drug and equipment recalls that are relevant to FOH and communicates with Medical Director Customer Service
• Assists Service Directors with coordination of service line preparation for TJC survey
• Works collaboratively with Service Line Director(s) to identify high-risk areas and trends
• Provides subject matter expertise and consultation to internal customers to support quality, safety, and risk performance improvement initiatives
• Promotes efficient OPAQ team operations by identifying, recommending strategies for, and implementing processes for improvement within OPAQ Administrative
• Notifies appropriate staffing vendor(s) via the COR about serious safety events, complaints, and/or concerns so that quality issues and safety events within FOH
• Communicates safety concerns and/or recalls related to equipment, medication, and supplies to with the supply chain vendor
• Supports the provision of OPAQ services within budget
• Develops and completes PMAPs and IDPs for self and direct reports in a timely manner Staffing/Reporting Relationships
• Reports to Director, OPAQ
• Supervises and delegates responsibilities to the Associate Risk Manager in order to execute the FOH Quality, Safety, Risk Manager duties efficiently and effectively.
• Develops and completes PMAPs and IDPs for self and direct reports in a timely manner.

Minimum Qualifications
• Degree in health sciences is required
• Current Registered Nurse licensure or Physician Assistant Certification (preferred but not required)
• Joint Commission experience required
• Experience in writing and analytics
• Experience in efficiency review
• Experience in process improvements
• Knowledge of occupational health concepts and principles relative to:
o Clinical health
o Environmental health and safety
o Wellness and health promotion
o Behavioral health
o Employee rights afforded by legislation to provide expert advice and direction to clients, staff, senior management and others to develop and deliver occupational health services specific to client needs nation-wide and across divisions and to oversees program support operations and activities and professional and program support services provided by a variety of private industry sources and individuals.
• Knowledge of analytical principles and techniques; program and product analysis; and organization principles, concepts, methods, and techniques in order to identify and define areas of need in FOH business portfolio programs and policies pertaining to program administration, education, research and application of occupational health principles in order to assess worksite occupational hazards; perform daily operation, evaluation; and improvement of program management; and effectively deal with FOH business activities and programs that cut across geographic as well as organizational lines.
• Excellent oral and written communication and interpersonal skills in order to communicate and collaborate with a variety of audiences, including management and support staff; present team and study findings and recommendations to individuals, groups, and boards on a broad spectrum of topics related to FOH products, programs, policies, and procedures in a style that is appropriate and understandable to the target audience.

About InGenesis
InGenesis is dedicated to placing people in positions that preserve life, improve lives and inspire others. This does not happen without passionate people, skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. Founded in 1998, InGenesis manages thousands of employees, including pioneering healthcare, science, technology and pharma professionals. The workforce solutions company includes almost half of the Fortune 500 in its nearly 300 clients. It is recognized as one of the largest healthcare staffing firms, and InGenesis is the largest minority/women owned healthcare staffing firm in North America.

EEOC Statement
We support a diverse workforce and is an Equal Opportunity Employer who does not discriminate against employees and applicants for employment on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, genetic information, disability, veteran status, or other classification protected by law.