Administrative Assistant (12906)

InGenesis is currently seeking Administrative Assistants to work with our client in New York, NY. In this role, you will be working in the NYS Department of Public Service's Office of Consumer Services.

Apply today and we’ll reach out to answer any questions you may have!

Job Duties

· Conduct in-person and telephone interviews and review written submissions from utility customers for the purpose of initiating a complaint investigation against a utility service provider or responding to a customer’s question about their utility service, Department policies and programs, or NYS laws, rules, and regulations regarding utility service.

· Gather and record information required to respond to a customer complaint or inquiry using a customer relationship management system; identify errors in billing, rates, timeliness, and adequacy of service or improper practices; and instruct the service provider to produce information and records and take appropriate action.

· Advocate for customers who may need assistance paying bills and negotiating deferred payment arrangements.

· Negotiate and mediate the resolution of disputes between utility providers and customers.

· Communicate with customers to inform them of the determination of the complaint investigation and advise them of what further steps may be taken to pursue their case.

· Correspond with utility customers by mail, email and phone to acknowledge receipt of their complaint and to convey information requests about and decisions of their complaint.

Minimum Qualifications

· Strong interpersonal and oral and written communication skills.

· Basic computer skills including data entry and use of the Microsoft Office suite.

· High School Diploma or equivalent.

· Experience investigating customer inquiries and complaints as a customer service representative or responding to customer inquiries in a call center environment. (Preferred)

· Experience conducting investigations involving energy, telecommunications, or water service. (Preferred)

· Experience using a customer relationship management system. (Preferred)

· College degree (Associates or Bachelors). (Preferred)

*Pay rate range commensurate on experience.

About InGenesis

InGenesis is one of the largest staffing firms in the industry and is among the largest diversity-owned healthcare staffing firms in North America. InGenesis is dedicated to placing people in positions that preserve life, improve lives, and inspire others. This does not happen without passionate people: skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. InGenesis counts almost half of the Fortune 500 in our nearly 300 clients, including clients in the healthcare, life sciences, higher education and pharma industries.

EEOC Statement

InGenesis is proud to be an affirmative action employer and is committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know by visiting our website at https://www.ingenesis.com/careers/site-accommodations.