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Program Specialist II - Department of Aging

Risk Management Specialist | Harrisburg, PA | Contract

Job Description
Program Specialist II – Department of Aging
Work Location: Harrisburg, PA

Job Summary/Description
The Program Specialist in this position is a liaison between the Pennsylvania Department of Aging and 52 Area Agencies on Aging (AAAs) for the Older Adults Protective Services Program (OAPS Program). To provide on- and off-site monitoring, policy/procedure interpretation and technical assistance to the AAAs in accordance with the Older Adults Protective Services Act, related regulations and current departmental policy. These administrative oversight responsibilities are in the areas of protective services, background checks, advocacy, legal services and guardianship. To consult with supervisory staff on unusual/difficult/high profile cases.

Job Duties/Responsibilities/Functions (including but not limited to)
• Schedules and performs monitoring visits with each of the AAAs.
• Utilizes a variety of data sources to monitor AAAs and provide technical assistance on an ongoing and as needed basis.
• Develops correspondence for individual AAAs that includes identified areas of non-compliance and/or discrepancies with the agency’s annual protective services plans. When legal interpretation is required, all pertinent information is referred to the Director for further action and/or approval. Assists in resolving identified non-compliance issues.
• Coordinates policy, procedure and regulation writing in the areas of protective services, legal services and guardianship.
• Develops requests for proposals (RFP) to identify contractors to provide special services required for the protective services, legal services and guardianship program areas. Assists with contract oversight and management.
• Works with department staff to develop the Protective Services Annual Report.
• Prepares concept papers and grant applications to request external funding for protective services, legal services and guardianship related projects.
• Serves as hearing officer for “first level or informal” appeals filed by alleged perpetrators of elder abuse. Reviews evidence, interviews investigators and appellants and issues a written finding and proposed appeal resolution.
• Participates in development of practice standards including curricula for protective services’ basic, in-service and enrichment trainings.
• Designs standard forms to be used for receiving and investigating reports of elder abuse.
• Reviews annual AAA protective services plans and notifies the particular AAA of any omissions or revisions as required under law.
• Provides technical assistance to the AAA staff concerning regulatory interpretation and the interface of clinical practice and regulatory compliance.
• Participates in the design and writing of mandated state level public education materials about elder abuse prevention, identification and reporting.
• Ensures that up-to-date information is publicized on department web site relating to protective services, legal services and guardianship programs.
• Represents the Department on committees, workgroups, taskforces, etc., concerning elder abuse, guardianship, legal services, sexual abuse, domestic violence and victim services. Fulfills public speaking assignments for other governmental agencies, professional organizations and the general public.
• Arranges and completes regularly scheduled visits for each AAA to review protective services programs and program operations, establish and maintain an understanding of the way in which the organizations function and to provide advice and guidance leading to program enhancement. Issues statement of deficiencies and approves plans of correction.
• Utilizes MIS/SAMS/OMNIA database systems as tools to monitor and identify AAA protective service programs, which may be non-compliant and in need of monitoring and/or technical assistance. Identifies inefficiencies and areas of non-compliance with protective services and guardianship programs regulations and procedures. Reviews corrective action plans and timelines developed by the involved AAA in order to assist them in achieving and maintaining compliance with OAPSA, completing initiatives and resolving issues.
• Investigates problem cases and complaints of questionable conduct, and recommends a remedial course of action, if indicated. Produces written reports of findings and actions taken with the AAAs.
• Communicates PDA objectives, goals and policies through written and oral presentations to various entities including AAAs, state agencies and others.
• Responds to questions about the provision of specific services in an assigned AAA.
• Interprets PDA policies and procedures as needed or requested.
• Responds to written requests for information regarding advocacy, the Older Adults Protective Services Act, guardianship and aging services.
• Provides both routine and ad hoc reports and updates to the Director on the status of the AAAs relating to implementation of protective services and guardianship directives and policies.
• Ability to work well and cooperate with county and state staff and external partners. Maintains excellent interpersonal skills and professional manner at all times.
• Able to communicate and present information in oral or written format. Public speaking skills are essential. Ability to orally communicate effectively with others in all levels of group and individual contacts.
• Performs other related duties as assigned.

Minimum Qualifications
• A Bachelor’s Degree is preferred but not required.
• A minimum of two (2) years' experience working with statute, regulations and quality assurance responsibilities.
• Knowledge of the principles and practices of risk management and quality assurance.
• Advanced skills in Microsoft™ Office Products.

About InGenesis
InGenesis is dedicated to placing people in positions that preserve life, improve lives and inspire others. This does not happen without passionate people, skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. Founded in 1998, InGenesis manages thousands of employees, including pioneering healthcare, science, technology and pharma professionals. The workforce solutions company includes almost half of the Fortune 500 in its nearly 300 clients. It is recognized as one of the largest healthcare staffing firms, and InGenesis is the largest minority/women owned healthcare staffing firm in North America.

EEOC Statement
We support a diverse workforce and is an Equal Opportunity Employer who does not discriminate against employees and applicants for employment on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, genetic information, disability, veteran status, or other classification protected by law.