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OPAQ Program Manager (FOH2049pm)

Administration | Bethesda, MD | Full Time

Job Description

OPAQ Program Manager

Bethesda MD


A successful and established Workforce Solutions Company is accepting applications for a full-time OPAQ Program Manager-Senior Organization Consultant to provide services at a Federal Occupational Health facility. The Senior Organization Consultant maintains subject matter expertise in quality, safety, and risk management in order to recommend solutions and resolve quality and safety issues in accordance with TJC standards while serving as the FOH Quality, Safety, Risk Manager and the FOH QRSM Chair. 


  • Responsible for working across divisions to review and provide best practice solutions
  • Collaborate with Division Directors to ensure continuity and efficiency of operations
  • Work specific strategic Initiatives to improve business processes.

TJC Quality and Safety

  • Provides leadership and direction with TJC accreditation efforts to improve the overall quality and safety of services
  • Responsible for ensuring a constant state of readiness of TJC survey in the areas of Quality/Performance Improvement, Risk Management, Safety, and Complaints Resolution for CHS, EAP, WHPS, and other components of FOH that will be surveyed
  • TJC Liaison
    • Serves as the official FOH TJC point of contact
    • Maintain knowledge and understanding of current TJC standards applicable to FOH
    • Responsible for Annual Application Update
    • Manage Intra-Cycle Review
    • Sentinel Event Reporting
    • Responds to complaints received via TJC

Quality/PI program

  • Provides leadership and overall direction of FOH's quality and performance improvement (PI) program
  • Revises PI plan annually
  • Plans, coordinates, and implements performance improvement according to PI plan
  • Identifies potential PI problems and actively participates in solving problems identified
  • Plans action based on PI results
  • Educates staff on PI plan
  • Communicates results of PI activities to leadership and staff
  • Leads Performance Improvement efforts
    • Identifying specific prcesses to be studied by Service Lines as a result of identified risk and/or opportunities for improvement
  • Coordinates PI activities and works with Service Line Directors to assess and address compliance issues associated with The Joint Commission standards and National Patient Safety Goals
  • Acts as a resource for process improvement teams

Risk Management Program

  • Establish and manage a Safety Event Reporting System
    • Electrnic with paper backup
    • Track all events
    • Investigate events and cllaborate with Medical Director and/or other appropriate leaders to formulate resolution and manage risk
    • Reprt serious safety events to GB
    • Keep the FOH Directr, Medical Director, and Deputy Medical Directors informed of serious safety events and risk management issues
    • Prmote a culture of safety (safe event reporting)
  • Conduct and lead Root Cause Analysis when indicated
  • Complaint Resolution Process
    • Establish and lead effrts of the FOH Complaint Resolution Process
    • Daily mnitor complaints
    • Assists service lines in reslution of complaints (when appropriate)
    • Dcument and Report compliments and complaints to GB
  • Co-chair QSRM committee with Medical Director
  • Serve on the various committees
    • Cllaborates with various committees to address quality and regulatory compliance issues/concerns
  • Assists with review, revision, and interpretation of FOH policies to ensure compliance with The Joint Commission standards
  • Keeps abreast of drug and equipment recalls that are relevant to FOH and communicates with Medical Director

Customer Service

  • Assists Service Directors with coordination of service line preparation for TJC survey
  • Works collaboratively with Service Line Director(s) to identify high-risk areas and trends
  • Provides subject matter expertise and consultation to internal customers to support quality, safety, and risk performance improvement initiatives
  • Promotes efficient OPAQ team operations by identifying, recommending strategies for, and implementing processes for improvement within OPAQ               


  • Notifies appropriate staffing vendor(s) via the COR about serious safety events, complaints, and/or concerns so that quality issues and safety events within FOH
  • Communicates safety concerns and/or recalls related to equipment, medication, and supplies to with the supply chain vendor
  • Supports the provision of OPAQ services within budget
  • Develops and completes PMAPs and IDPs for self and direct reports in a timely manner

Staffing/Reporting Relationships

  • Reports to Director, OPAQ
  • Supervises and delegates responsibilities to the Associate Risk Manager in order to execute the FOH Quality, Safety, Risk Manager duties efficiently and effectively.
  • Develops and completes PMAPs and IDPs for self and direct reports in a timely manner



  • Degree in health sciences is required
  • Current Registered Nurse licensure or Physician Assistant Certification​
  • Joint Commission experience required
  • Knowledge of occupational health concepts and principles relative to:
    • clinical health
    • envirnmental health and safety
    • wellness and health prmotion
    • behaviral health
    • emplyee rights afforded by legislation to provide expert advice and direction to clients, staff, senior management and others to develop and deliver occupational health services specific to client needs nation-wide and across divisions and to oversees program support operations and activities and professional and program support services provided by a variety of private industry sources and individuals. 
  • Knowledge of analytical principles and techniques; program and product analysis; and organization principles, concepts, methods, and techniques in order to identify and define areas of need in FOH business portfolio programs and policies pertaining to program administration, education, research and application of occupational health principles in order to assess worksite occupational hazards;  perform daily operation, evaluation; and improvement of program management; and effectively deal with FOH business activities and programs that cut across geographic as well as organizational lines.
  • Excellent oral and written communication and interpersonal skills in order to communicate and collaborate with a variety of audiences, including management and support staff; present team and study findings and recommendations to individuals, groups, and boards on a broad spectrum of topics related to FOH products, programs, policies, and procedures in a style that is appropriate and understandable to the target audience.


We support a diverse workforce and is an Equal Opportunity Employer who does not discriminate against employees and applicants for employment on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, genetic information, disability, veteran status or other classification protected by law.