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Office / Branch Manager - Surabaya

Student Placement | Surabaya, East Java, Indonesia | Full Time

Job Description

An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training.

We are on a mission to build the world's leading platform and connected community to guide students along their journey to achieve their lifelong learning and career aspirations.

As a co-owner of IELTS, we deliver the English test that is trusted by more governments, universities and organisations than any other. We also operate English language teaching schools in South East Asia.

We are innovators, driven by the needs of our customers and deep data insights. Our 5,000 team members based around the world understand that our services change lives – not only of our customers, but their wider communities.

By combining empathy and professional expertise with digital excellence, we create launch pads for our customers to achieve global success.

POSITION PURPOSE

Achieve the short term goals in assigned offices for Student Placement & execute the long term strategy of the company to strengthen its position as leading student placement service provider. This to be achieved by finding the right balance between local needs of customers and global operating model.

- Strengthen company’s leadership build to become one of top 2 players in Multi-Destination
- Develop and execute the destination wise activity calendars to deliver pipeline leads and conversion targets by intake
- To provide strong business leadership, instilling company’s vision for the organisation and a performance driven culture with the office team
- Provide mentoring, coaching, ongoing communication thereby driving for high engagement and excellent business results
- Build strong client support through ongoing engagement and client relations.
- Build strong working matrix relationships with country teams – destination and marketing - to deliver optimal results
- Support the IELTS candidate registrations at office.
- Contribute to building a world class operating environment by exhibiting a collaborative but decisive operating style.
- Effectively implement global priority projects at country/office
- Be a productive and effective member of country leadership team and supporting CD through exhibiting a collaborative operating style but ensuring that decisions are taken on time
- Work with country finance team to ensure compliance with all applicable country and local laws and policies

RESPONSIBILITIES

Sales:

- Develop and maintain a strong sales and service culture within the business.
- Identify, develop and implement strategies to achieve sales objectives for the offices for student placement. Monitor results and initiate corrective action where required.
- Collaborate with Destination Managers, Marketing to develop and implement lead generation programs including events, client office visits, web etc, ensure counselling capacity /capability as per targets and ensure consistent sales, service and client management performance standards and benchmarks which are continuously improved.
- Establish best practice frameworks and mechanisms based on IDP’s core SOP model
- Lead and support Offices to improve Sales productivity through the implementation of global CRM system adoption, pipeline management , and conversion benchmarks. Improve sales skills through training.

SKILLS

1. Customer Satisfaction
2. Analytical thinking
3. Strategic Thinking
4. Team Work
5. Managing Change
6. Communicating at the level required of your position
7. Leading a team
8. Project Management
9. Organizing and managing people
10. Evaluating situations
11. Fields: Business Management, Finance, Economics or Administration

WHAT WE'RE LOOKING FOR

- Bachelor or Master's Degree (preferable), any field
- Working Experience: Minimum 4 years of education experience
- Have working experience in a target-based sales environment
- Strong problem resolution skills
- Excellent presentation and communication skills
- Good written and verbal English skills