Education Counsellor - AU/NZ

IDP helps people to achieve their goals through studying abroad. By pursuing a global education at the beginning of their careers, we help them experience life-changing opportunities.

If you share our passion in helping people to pursue their dreams through education and thrive in an innovative agile digital culture then come and join us. We are actively recruiting Counsellors to work with students in Singapore, The Philippines and Vietnam but opportunities will be available throughout South East Asia.

We've been doing it for over 50 years creating a huge network of opportunity with offices in 32 countries. Our extensive network of approachable expert Counsellors work with students to identify and secure the university or college where they can start their global careers.

Key responsibilities:

• To provide counselling services to prospective students and parents on studying in overseas (mainly Australia and New Zealand), assist them in their education options to institutions who IDP represents, to the point of enrolment.
• To act as the key liaison personnel for respective university partners assigned, ensuring the team is up to date on any progress or updates pertaining to the institutions.
• Provide support to the team in outreach activities, roadshows, exhibitions, events and school talks.
• To ensure targets or KPIs set are achieved or exceeded.
• Supporting the Student Placement team in any other ad-hoc activities/tasks as and when required.

Key performance areas include delivering:

• Customer service/ Business acumen
• Client satisfaction
• High quality of work
• Technical & professional knowledge
• Good teamwork
• Communicating well
• Organisation & planning

Requirements:

• Minimum of 1-2 years working experience.
• A Bachelor’s or higher degree in any discipline from an Australia or New Zealand university (highly preferred but not a must).
• Good interpersonal and communication skills.
• Ability to handle multiple tasks under pressure and meet deadlines.
• Ability to work and operate in a team cohesively and demonstrate team work skills.
• Good computer skills and familiar with usage of CRM systems

Our People

IDP Education’s ongoing success comes from our highly committed and caring employees around the globe. We encourage teamwork in order to leverage our people's diverse talents and expertise through effective collaboration and cooperation throughout our business.

We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.

We believe in developing dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world. We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.

About Us:

IDP is a global leader in international education services. We help international students study in English speaking countries. Our success comes from connecting students with the right course in the right university or institution and the right country.

IDP Education is a global leader in the international education industry which operates a number of related business lines including; international student placement; English language testing; English language Training; and Hotcourses. We are a rapidly growing global organisation with ambitious future expansion plans.

IDP Education is a publicly listed company in Australia. Education Australia, a company representing 38 prestigious Australian Universities, owns 50% of the shares in the business with the remaining 50% held by public investors.