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SOC Analyst L2 - Contract

Digital Campus | Chennai, Tamil Nadu, India | Contract

Job Description


Security Operations Engineer


Digital Campus

IDP Education Limited is an ASX listed company that is 50% owned by 38 Australian universities and headquartered in Melbourne, Australia.  IDP’s core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training. 

We are setting out to be the world's leading platform and connected international student community through building tons of new products to put our customers at the heart of everything we do.

For over 50 years our global network of 93 offices has been helping students to achieve their goals through studying abroad. By pursuing a global education at the beginning of their careers, we help them experience life-changing opportunities.  For more than 5,000 employees in more than 50 countries, IDP Education is a specialist employer of choice in major cities across the globe. 

If you share our passion in helping people to pursue their dreams through education and thrive in an innovative agile digital culture then come and join us as we undergo our digital revolution.


We are seeking a Security Operations Engineer to help support the Security Operations Center, IDP’s platform in the cloud and datacenter. As a IDP engineer, you will be adept at finding the right technology balance to solve problems quickly and efficiently, while creating a maintainable environment that can evolve as technologies change. This role is highly independent so you should have the mindset of working towards goals vs. just following instructions. If you have a passion for high-performance computing, then you will be instrumental in building tools to manage a highly scalable, 24/7 available platform for data analysis. IDP’s production environment is unlike any other; making the ability and willingness to continuously learn and develop new technologies crucial..


  • Responsible for Ongoing monitoring, issue tracking, ticket creation, updates, escalations and participation on incident bridge calls. Own and adhere to established response SLO’s/SLA’s and a working knowledge of all monitoring and support tools.
  • Maintaining a culture of continuous improvement, by providing suggestions for process improvements, providing updates to documentation, providing transfer of knowledge to peers in your area of expertise, and assisting in the training of new hires.
  • Frontline Tier l/ll monitoring / escalation / incident response and impact mitigation.
  • Execute Command & Control tasks on our infrastructure.
  • Orchestrate and manage incident lifecycle between external 3rd party vendors and internal development teams.
  • Analyze and support the continuous improvement of our monitoring as well as command and control capabilities. Maintain a high level of communication and knowledge sharing: incident lifecycle tracking, runbooks and operational documentation. Reporting the health and availability of the site and related services
  • Manage and be part of a 24/7/365 team to support the environment, which will include nightshifts.
  • Prepare and deliver the Reports as per the defined schedule


  • 3+ years of SOC experience.
  • Must be a team player
  • Understanding of security tools and technologies like Splunk, Sumo, Trend XDR;
  • Some background with Linux internals;
  • Knowledge of Systems and Network Infrastructure and experience troubleshooting problems;
  • Familiarity with monitoring tools such as Splunk, 24/7, Sumo Logic, Trend Micro (Apex One, Cloud One and Vision One XDR) , CloudWatch and SolarWinds;
  • Familiarity with SNOW, Jira and Confluence;
  • Experience with troubleshooting OS-level and network configuration;
  • Working knowledge of web applications, networks, protocols, and infrastructure hardware;
  • Experience dealing with technical end-users in a support role;
  • Experience configuring and maintaining common Linux systems and Windows-based applications;
  • Experience with Change Management and Change Control;
  • Experience working with version control systems (SVN, Git);
  • Ability to communicate clearly and have strong, positive interpersonal skills;
  • Ability to review the technical documentation provided by others and provide constructive comments;
  • Public cloud infrastructure (Azure and AWS) is a must


IDP Education’s ongoing success comes from our highly committed and caring employees around the globe.  We encourage teamwork in order to leverage our people's diverse talents and expertise through effective collaboration and cooperation throughout our business. We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.

We believe in developing dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world. We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.