Application Officer

EMPLOYEE BENEFITS

• Employees can get up to 21 days of Annual and Medical Leave.
• Employees are covered for inpatient and outpatient (hospitalisation) medical benefits.
• Group Personal Accident (GPA) Insurance Coverage for employees.
• Employees may claim for Dental/ Eye Care/Domestic Leave Passage/Maternity Medical, Childcare Fees/Gym Membership/Professional Membership etc, annually under E-Choice Scheme.
• Employees entitled to Birthday Leave.
• Yearly awards and staff appreciation event.
• Service recognition awards for employees.
• Additional 2% EPF contribution for employees from employer.
• Private Retirement Scheme (PRS) contribution available for employees.

ABOUT US

An ASX100 business with a 50-year heritage, IDP is a global leader in international education services. We’ve been operating for 50 years with a global office network spanning over 100 offices and our websites attract a combined 100 million visits a year.

Our team of experienced and dedicated counsellors are experts at providing trusted advice to students and their families at every step of the international education journey, and almost 8 in 10 students placed by IDP recommend our services to their family and friends.

IDP’s ongoing success comes from our highly committed and professional employees around the globe. Our diverse talent, expertise and passion of our people that makes IDP unique. We strive to provide a working environment where our people are encouraged to excel, be agile and creative, seek new ways to solve problems, take initiative, and generate new opportunities. We respect diversity in our people: their ideas, work styles and perspectives.

IDP is building a global, connected marketplace that guides international students into the life and career of their dreams. IDP co-owns IELTS, which supports test-takers’ study, migration, and professional ambitions. We not only jointly provide the IELTS test, we help test-takers prepare and gain confidence through IELTS support tools and guidance.

As corporate team within IDP, we help to create experiences that help students understand their options, choose their path, and reach their study goals. We’re embarking on a series of strategic digital projects to provide a seamless, transparent, personalised customer experience that puts the customer in control of their outcome.

It is an exciting time to be part of the IDP team. As we continue to build our global platform to guide international students along their journey to achieve their lifelong learning and career aspirations

WORKING AT IDP

IDP Education’s ongoing success comes from our highly committed and caring employees around the globe. We encourage teamwork in order to leverage our people's diverse talents and expertise through effective collaboration and cooperation throughout our business.
We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.

We believe in developing dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world. We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.

POSITION PURPOSE

As an Application Officer (AO) at IDP Malaysia, you will be responsible for reviewing and processing applications collected by Education Counsellors for the academic entry requirements.

The AO will verify and assess student applications as part of the overall admissions process on behalf of the Education Counsellors. The role will involve in liaising between the university clients and counsellors when pre-determining eligibility based on entry requirements provided by the university and do not involve any communication with students.

The role requires one to provide excellent and professional communication with external stakeholders and offer constructive feedback when necessary. The role will also be involved in events, exhibitions, and promotions of IDP and its affiliates/ clients.

Based in Kuala Lumpur, the role will be initially to support Kuala Lumpur UK team and later incorporate Subang Jaya team.

ROLE RESPONSIBILITIES

• To process and assess student applications in accordance with the client’s admissions policies and guidelines
• Ensure that application assessment service is delivered in line with client protocols
• Verifying and checking applicant information and documents including English language results, academic certificates and transcripts, documents on personal information and any other requirements as outline by the client
• Ensure university clients’ enquiries are answered and assisted promptly and effectively
• Ensure data integrity is always maintained
• Ensure timey turnaround is maintained for all applications according to agreed KPIs
• Ensure client communication is positive, constructive, and professional

KEY PERFORMANCE AREA

Business Acumen/ Customer Service

• Accepting, organizing and checking application documents for each applying institutions for each students and complete submission via relevant platform (UCAS, Application Portal, Agent Portal).
• Updating all application details on C4C.
• Following up on Offer and CAS.
• Arranging accommodation, airport pickup, etc. for students.
• Assisting counsellors in administrative tasks (visa applications, enrolments, student data update, filing).
• Provide SES products (Money Transfer, Accommodation choices & other new products coming onboard and relevant to MD).
• Other task assigned by supervisor/line manager.

Technical & Professional Knowledge

• Competent computer skills
• Competent knowledge of payment procedures.
• Competent knowledge of institutional services.
• Competent knowledge of UKVI rules and regulations.

Client Relationships

Teamwork

Problem Solving

• Attending to student demands and making appropriate recommendations to institutions.
• Dealing with problems and complaints professionally.

Communication

• Communicating with respective UK institutions.
• Communicating with internal stakeholders.

Organisation & Planning

ESSENTIAL REQUIREMENTS

• Bachelor’s or equivalent degree
• Industry knowledge preferred. Preferably working in international education sector, having prior experience in assisting students with United Kingdom and Ireland visas
• Strong interpersonal & communication skills
• Professional email communication
• Attentive to details
• Strong administrative skills
• Ability to work independently & resourcefully
• Ability to work under pressure
• Possessing a service-attitude
• Competent computer skills