Marketing Manager, Singapore

IDP Education Limited is an ASX listed company that is 50% owned by 38 Australian universities and headquartered in Melbourne, Australia. IDP’s core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training. We are setting out to be the world's leading platform and connected international student community through building tons of new products to put our customers at the heart of everything we do.

For over 50 years our global network of 93 offices has been helping students to achieve their goals through studying abroad. By pursuing a global education at the beginning of their careers, we help them experience life-changing opportunities. For more than 5,000 employees in more than 50 countries, IDP Education is a specialist employer of choice in major cities across the globe.

If you share our passion in helping people to pursue their dreams through education and thrive in an innovative agile digital culture then come and join us as we undergo our digital revolution.

POSITION PURPOSE

The Marketing Manager - Singapore is accountable for the delivery of student placement and IELTS candidate qualified leads volume for each business in the country. The role is central to the delivery of revenue and profit objectives and will work with the Region/Country leadership team and office managers to develop marketing strategy and tactical campaigns.

The Marketing Manager - Singapore will also lead the in-country marketing team to ensure quality and successful execution of marketing activities.

RESPONSIBILITIES

Strategy

• Develop and agree comprehensive annual / quarterly / monthly marketing plans that successfully support the achievement of country goals across business lines within agreed timeframes and to expected quality standards
• Design and agree multi-channel marketing campaigns, including details of the intended source of leads, numbers of leads and related activities that will enable execution of the campaigns
• Work with Office Manager(s) in developing and supporting effective execution of activity calendars including in-office activities and outreach initiatives
• Devise appropriate Public Relations strategies as required and in line with business needs
• Build and maintain strong relationship and communication with the regional marketing team to leverage learning from the wider region on best practices across marketing areas

Lead Generation

• Collaborate with key stakeholders to plan and execute all lead generation initiatives in a highly effective manner, which meet the required number of leads by source, enabling the country team to maximise the sales opportunities / business results
• Identify new opportunities for generating leads and make recommendations to Country Director on the proposed investment and projected outcomes to initiate theses new marketing initiatives
• Challenge the status quo by introducing creative and innovative ideas to the management team for consideration

Event Marketing Management

• Plan, schedule and execute marketing activity to support the successful operation of IDP events. This includes pre-event marketing and all activities relating to the event itself
• Prepare marketing & booth designs (with support from Regional Team) and ensure IDP is presented to participants in line with strategic goals and brand positioning
• Support the wider management of events as required and in line with business needs
• Evaluate the success of marketing events from feedback received from both clients and students and improve

Web Marketing (Led by Regional Web Marketing team)

• Work with the Regional Web Marketing team to ensure that the local website is maintained and updated to inspire students and to meet agreed objectives
• Drive effective use of websites by developing and implementing SEO/SEM strategies with the Regional Web Marketing team. This includes developing content that will drive students to seek out IDP’s website
• Work closely with Regional Web Marketing team to generate web leads through multiple online platforms (Google, Facebook etc.)

Contact Centre Management - Lead Qualification

• Local Contact Centre setup and management, working closely with Regional Contact Centre team
• Support Contact Centre team to qualify the web leads as per the defined targets
• Monitor Contact Centre performance and work on the ways to optimize performance
• Contact centre performance reporting and monitoring

Vendor and Agency Management

• Identify relevant vendors, agencies and partners to increase the business success
• Build and manage effective relationships with relevant third parties to ensure high quality outcomes for IDP
• Create corporate and government links to improve PR and partnership opportunities your team can leverage

Analytics and Reporting

• Make effective use of analytics to evaluate effectiveness of marketing campaigns and track numbers of qualified lead generated vs. target for each destination
• Proactively escalate / highlight issues when necessary along with ideas of how to improve lead numbers and lead quality

Team Leadership

• Lead, develop and maintain a high performing team that will deliver IDP’s key marketing objectives from a corporate unit perspective
• Create an environment that delivers opportunities for collaboration and co-operation across the wider regional marketing teams
• Set performance targets for key performance indicators for team ensuring all delegations are clear
• Contribute to building a positive work environment within the team based on a shared commitment to IDP’s values and quality
• Build positive and effective relationships across all levels and functions of the organisation to deliver required results.
• Build and maintain strong relationships and communication with regional office to leverage all marketing strategies & material that is developed.

Financial Management

• Provide innovative and creative solutions related to marketing requirements to achieve KPIs within agreed budget
• Manage budget and resource allocations effectively to deliver business priorities
• Exercise appropriate stewardship over IDP assets and intellectual property
• Expenditure is in line with agreed budget and business priorities

General

• Undertake any other lawful duties as reasonably directed by management

WHAT WE'RE LOOKING FOR

Essential Requirements:

• Educated to degree level or equivalent with 7-9 years of marketing experience
• Demonstrable experience in delivering high quality marketing solutions with positive, measurable results
• Highly effective planning and organising, managing multiple competing priorities
• Creative thinker and able to develop contemporary and engaging marketing content
• Working knowledge of online marketing platforms and experience leading digital marketing campaigns
• Highly effective relationship building and relationship management skills
• Able to read, analyse and interpret information effectively
• Fluent in English and highly-skilled communicator
• Problem solving skills and able to implement creative solutions to problems
• Good team player
• Knowledge of MS office (excel, PowerPoint) to populate various marketing reports

Desirable Requirements:

• Knowledge of the education industry
• Experience in working in dynamic global environment
• Team leadership experience

WORKING AT IDP

IDP Education’s ongoing success comes from our highly committed and caring employees around the globe. We encourage teamwork in order to leverage our people's diverse talents and expertise through effective collaboration and cooperation throughout our business.

We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.

We believe in developing dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world. We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.