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Lead Infrastructure Engineer

DigiTech | Chennai, Tamil Nadu, India | Full Time

Job Description

IDP Education Limited is an ASX listed company that is 50% owned by 38 Australian universities and headquartered in Melbourne, Australia.  IDP’s core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training. 

We are setting out to be the world's leading platform and connected international student community through building tons of new products to put our customers at the heart of everything we do.

For over 50 years our global network of 93 offices has been helping students to achieve their goals through studying abroad. By pursuing a global education at the beginning of their careers, we help them experience life-changing opportunities.  For more than 5,000 employees in more than 50 countries, IDP Education is a specialist employer of choice in major cities across the globe. 

If you share our passion in helping people to pursue their dreams through education and thrive in an innovative agile digital culture then come and join us as we undergo our digital revolution.

POSITION PURPOSE

This role will support both our Cloud environments as well as our VMWare / Windows based server infrastructure.  You’ll be a thorough, methodical specialist with a fundamental commitment to security, automation, and quality.  You’ll thrive on bringing automation to routine tasks and continuously raising the quality of the service you provide – you won’t be happy with the status quo.

The Infrastructure Engineer will focus on managing and automating changes, responding to events, and defining standards to successfully manage daily operations.  

The ideal candidate will be cross skilled in supporting and maintaining Infrastructure systems including Linux, Windows Server, VMware, SAN, Cloud PAAS, SAAS (AWS, Azure, Office365) environments.  You’ll be someone who gets a kick out of being a critical member of a high performing team, personally producing outcomes that accelerates IDPs agenda to support students in their life-long study journey.  

RESPONSIBILITIES 

Working within the Infrastructure Team to support a diverse range of infrastructure across the IDP business including server hardware, Microsoft Enterprise Solutions, Network technologies, Service virtualisation and Cloud technologies, Active Directory, ADFS, Azure AD, and AWS.

Automate IDP Platform Operations, by driving scripting operations procedures and automation.

Ensuring Best Practices - You will continuously review our environment against Best Practice standards.  You’ll make recommendations and improvements in a structured and methodical manner.

Utilize scripting to provision well-architected and rightsized infrastructure.

Drive IDP security practices across the IDP business.  We are entrusted with the personal information of students, and we take this extremely seriously.  With every other member of the team, you’ll be an expert voice in ensuring that Security and Privacy are a fundamental part of every design and deliverable.

Participate in the design and personally deliver infrastructure including compute, network and storage components.

Implement automations to deploy patching and routine maintenance across all IDP Infrastructure.

Maintain your knowledge on best practices, evolving threats, and opportunities to improve the performance, agility and cost effectiveness of the program.

Routine Monitoring and Reporting - You’ll review these regularly with the IS/Infrastructure leadership.

Participate in high-profile Delivery Projects - You will work in a virtual team with the Development, Support, Testing and Service Desk to ensure the delivery of high-quality services and applications.

You are continuously learning and extending your knowledge of best practice and the business value of technology innovations.

Strong communications skills – both written and verbal.  You’ll be relied on by leadership and other technical specialists for advice and direction – you must be able to communicate clearly and accurately.

A sense of urgency and fundamental commitment to quality.

WHAT WE'RE LOOKING FOR

Windows operating system experience (Server and Desktop)

Experience with Windows Active Directory

Linux operating system experience (highly desirable)

Knowledge of Oracle and SQL databases and applications (highly desirable)

SAAS environments – e.g. ServiceNow, Office 365, Azure, AzureAD, Amazon AWS

Experience in monitoring and auditing systems

Knowledge of Containerization technologies (e.g. Kubernetes, Docker)

Ability to estimate usage costs and identify operational cost control mechanisms

Customer service skills - Interpersonal skills, particularly negotiation and facilitation, to recognise staff needs and ways to satisfy them and maintain good relations with IDP staff and suppliers

Demonstrates strong customer understanding and focus

Highly developed communication skills for dealing with enquiries and supporting staff in IT

Ability to elicit and define requirements from varying sources

Drive delivery in line with business needs

Bachelors or master’s in Computer Science or other relevant discipline.

At least 3-5 years’ experience in an Infrastructure role with experience/knowledge of the AWS Cloud Platform.

Previous experience delivering systems within a commercial environment with operational, performance, security and availability requirements.

Experience working under pressure and organising work priorities

An understanding of the Education sector


WORKING AT IDP

IDP Education’s ongoing success comes from our highly committed and caring employees around the globe.  We encourage teamwork in order to leverage our people's diverse talents and expertise through effective collaboration and cooperation throughout our business.
We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.

We believe in developing dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world. We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.