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IELTS Customer Service Officer (Hanoi)

IELTS | Location, Job description | Full Time

Job Description

IDP Education Pty Ltd (IDP) is a global company offering student placement and English language testing services. Using its network of over 80 student offices in 25 countries, IDP places international students into educational institutions of Australia, UK, United States, Canada and New Zealand

Job Description:

  • Answer first level enquiries received in person, by mail, email or telephone on relevant aspects of IDP IELTS in a friendly and professional manner.
  • Instruct and register IELTS test takers from different sources.
  • Handle other test-related requests from test takers when needed.
  • Cross-sell relevant IDP services where appropriate.
  • Process all and handle relevant first level feedback and comments in a timely and professional manner.
  • Process other relevant administrative procedures (payment confirmation, test fee refund, additional results, etc.).
  • Make sure that information brochures/ leaflets are available on all information at all the time for customers.
  • Maintain filing system of IELTS materials and ensure tight security is upheld at each touchpoint.  
  • Support other back-office tasks when needed
  • Assistance in other matters pertaining to IELTS and other examinations administration.

Job Requirement:

  • Minimum 2 to 3 years of experience working in a customer service/sales environment, preferably in the services industry.

  • Good communication skills (in both Vietnamese and English) 

  • Integrity – being honest, confidential and ethical. 

  • Attention to detail – being careful about detail and thorough in completing tasks. 

  • Dependability – being reliable, responsible, multi-task, and handle tasks under high pressure. 

  • Cooperation – being pleasant with others on the job and displaying a good-natured, cooperative attitude. 

  • Concern for Others – teamwork, being sensitive to other’s feelings, understanding and helpful on the job.


  • 13th month salary.
  • Annual bonus
  • Good chance to study and develop career path stably
  • Opportunities to be trained in the professional environment to maximize your potential
  • English Training scholarship for staff and family members at ACET.
  • 15 working-days recreation leave, 10 days sick leave.
  • Annual medical examination.
  • Outing Trip.
  • Other benefits according to IDP’s policy.