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IELTS Admin cum BD Support Officer

IELTS | Vietnam, Danang | Full Time

Job Description

Career Opportunities at IDP Education

(Danang Office)

IDP Education Pty Ltd (IDP) is a global company offering student placement and English language testing services. Using its network of over 80 student offices in 25 countries, IDP places international students into educational institutions of Australia, UK, United States, Canada and New Zealand.

IDP has a demand to recruit the following position:

IELTS Admin cum BD Support Officer


Test Delivery & Administration:

  • Handle the administration and delivery of Computer-delivered IELTS and other types of IELTS in Danang in strict accordance with all relevant IELTS policies and procedures

  • Ensure tight IELTS security is upheld

  • Maintain filing system of IELTS materials

  • Assistance in other matters pertaining to Computer-delivered IELTS

Business Development Support & Customer Services:

  • Manage and expand the Referral Partner base in the Central area of Vietnam
  • Strengthen referral partner relationships
  • Drive referral contribution and concurrently promote IDP IELTS testing services in the Central region of Vietnam
  • Plan and facilitate IELTS seminars to promote IDP IELTS brand in the region
  • Execute co-branding activities with partners
  • Ensure high standards of customer service are adhered to at any test takers’ point of contact.
  • Resolve complaints in accordance with IELTS rules and regulations while ensuring stakeholders’ needs are met in a manner that reflects positively on the IDP IELTS brand


  • Bachelor Degree in Business Administration or similar field
  • Have 1-2 years experiences in customers services, sales admin, sales support (experiences in education industry is a plus)
  • Professional & efficient English communication (equivalent to IELTS 6.0)
  • Aware of IELTS security issues
  • Ability to deal with IELTS enquiries and candidates’ complaints
  • Ability to perform multi-task and work under pressure
  • Good organizing and administration skills
  • Ability to work effectively as part of a team
  • Initiative to work with a minimum of supervision
  • Work timing required: 8am - 5pm all week (include Saturday & Sunday) - have one day compensatory off during the week.