Head of IELTS - Vietnam
IELTS | Ho Chi Minh City, Vietnam | Full Time
IDP Education Limited is an ASX listed company that is 50% owned by 38 Australian universities and headquartered in Melbourne, Australia. IDP’s core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training.
We are setting out to be the world's leading platform and connected international student community through building tons of new products to put our customers at the heart of everything we do.
For over 50 years our global network of 93 offices has been helping students to achieve their goals through studying abroad. By pursuing a global education at the beginning of their careers, we help them experience life-changing opportunities. For more than 5,000 employees in more than 50 countries, IDP Education is a specialist employer of choice in major cities across the globe.
If you share our passion in helping people to pursue their dreams through education and thrive in an innovative agile digital culture then come and join us as we undergo our digital revolution.
The Head of IELTS Operations is responsible for the development and execution of the IELTS strategic plan for Vietnam and is central to the achievement of IELTS revenue, market share and volume objectives along with customer satisfaction. The role will oversee Vietnam test centre operations in all respects so that centres are able to effectively deliver the customer experience within the compliance requirements for IELTS.
This role is also responsible for driving IELTS growth by identifying, pursuing and securing new business opportunities for IDP IELTS in Vietnam, working in collaboration with other functions and external stakeholders.
Key responsibilities include;
- Business Planning
- Operations Management
- Business Development
- Customer Service
- Quality & Compliance
WHAT WE'RE LOOKING FOR
- Graduate degree in business administration, operations management, or other related fields
- 8 years + experience in Operations preferably in logistics or equivalent industry with minimum 5 years in management level/leading a team (team size around 20 members)
- High integrity
- Should have strong proven existing Operational skills across key parameters listed above.
- Demonstrated ability to communicate effectively – written & oral
- A strong, ethical leader who acts with integrity and in the best interests of the business.
- Respects diversity in employees
- High energy
- Willing to undertake reasonable travel within Vietnam and attend overseas business meetings for IELTS as required.
WORKING AT IDP
IDP Education’s ongoing success comes from our highly committed and caring employees around the globe. We encourage teamwork in order to leverage our people's diverse talents and expertise through effective collaboration and cooperation throughout our business.
We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.
We believe in developing dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world. We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.