Canada Counsellor

Primary Objective:

 To provide professional and quality counselling service that exceeds customer and

client expectations

 To achieve student invoice target by intake and assigned destination

 Support execution of the destination wise activity calendars to deliver pipeline leads

and conversion targets by intake.

 Build strong client support through 100% compliance of application processes.

 Be a productive and effective member of office team and support OM through

exhibiting a collaborative operating style thereby building team spirit

 Effectively implement global priority projects at country/office (Ex: OSCAR/OSCAR

Applied etc.)

Key KPI’s-

 Achieve targets for Leads, Applications, and Finalizations – by intake.

 Australia/MD client satisfaction ratings at office level

 Be certified as a counsellor for assigned destinations ( pass test every year)

 100% QC pass of Applications through Oscar Applied

 100% OSCAR adoption

Business Acumen

 Knowledge on Destination Education System.

 Ensure delivery of high level of service to students and Destination client institutions.

Pipeline and Invoice numbers vs budget

Student Services

 Provide authentic, un-biased and updated information on Destination institutions and courses and IDP services.

 Ensure that students are aware of IDPs roles, responsibilities, and limitations with respect to securing admissions and student visa approval.

Destination Client services

Develop sound professional rapport with Destination client institution representatives•

 Ensure that the team has an appropriate list of students for clients to meet at in-house interview programs•

Keep updated information on status for each student who has applied to the client institution.Candidate Specification

Essential requirements (skills, knowledge experience & qualification(s)):

 Bachelor (or above) qualification.

 Strong knowledge of destination and local education systems.

 2-3 year counselling experience preferably in the education industry.

 Ability to multitask under pressure and meet deadline.

 Visible orientation towards having high quality service as integral part of work ethics.

 Computer skills including, Word, Excel.

 Fluent in English - written and verbal.

 Strong problem resolution skills.

 Experience in working with CRM systems will be desirable

 Good communication skills - written and verbal (English) skills.

Location hiring for : Delhi Rajouri, Gurgaon