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Lead - Agile Process Improvement

Business and Technology Services Support | Chennai, India | Full Time

Job Description

IDP helps young people to achieve their goals through studying abroad. By pursuing a global education at the beginning of their careers, we help them experience life-changing opportunities. If you share our passion in helping people to pursue their dreams through education, then come and join our team in our brand new offices in Nungambakkam in the heart of Chennai.  We're growing fast and we would love for you to come and join us.

POSITION TITLE: 

Lead – Agile Process Improvement 

LOCATION: 

IS Service Desk – Chennai, India  

POSITION PURPOSE 

The primary objective of this role is to lead the Agile Process Improvement team within Business Support Services. This role would manage a team of business analysis, business process writers, operations support analysts and a knowledge base analyst.  

The key responsibility of this role would be ensure successful delivery of process improvement services to stakeholders within IDP. This role would manage work allocation and prioritization, ensure quality and timeliness of delivery, handle escalations and engage with key stakeholders. This role would be responsible for tracking KPIs and reporting as per governance requirements. This role would also be responsible for team management, training and continuous improvement/innovation in service delivery.  

 

Essential requirements (skills, knowledge experience & qualification): 

  • Minimum 8+ years of relevant experience in Operations management roles 

  • Post graduate qualification (MBA preferred) 

  • Strong written and oral communication skills with IELTS ( or any other equivalent English proficiency score of 7 or above) 

  • Experience in managing 5+ member teams 

  • Excellent skills in developing and delivering presentations for audiences of all levels of business 

  • Experience in process improvement frameworks such as Six Sigma, Lean, Agile 

  • High level of expertise in MS Office applications  

  • Reasonable project management skills and ability to simultaneously manage multiple stakeholders and activities  

  • Ability to interact effectively with management and staff at all levels with solid interpersonal skills  

  • Ability to interface effectively with internal and external stakeholders that may be located in geographically disperse locations and / or different cultures 

  • Ability to exercise good judgment within broadly-defined procedures and practices to determine appropriate action  

  • Cultural awareness and the ability to adapt style and approach to suit a particular audience 

  • presentations for audiences of all levels of business 

  • Self-starter; ability to work under minimal supervision  

  • Ability to gain commitment from others, effectively manage expectations and competing priorities. 

  • Excellent communicator; that can inspire stakeholders. 

  • Alignment to IDP culture and values. 

 

Desirable requirements (leadership & team/project capabilities): 

  • Certifications in Lean/Six Sigma (Green Belt/Black Belt) 

  • Experience in Agile framework/way of working 

  • Experience with BPM tools such as IBM Blueworks, Aris, MS Visio 

  • Experience in education, digital transformation or with SAP Cloud technologies would be a strong advantage. 

 

About Us:

IDP Education is a global leader in the international education industry which operates a number of related business lines including; international student placement; English language testing; English language Training; and Hotcourses.  We are a rapidly growing global organisation with ambitious future expansion plans.

IDP Education is a publicly listed company in Australia. Education Australia, a company representing 38 prestigious Australian Universities, owns 50% of the shares in the business with the remaining 50% held by public investors.

We are a world leader in assisting international students to find the right overseas study option for them, with a global network of more than 80 student placement centres in over 30 countries. IDP has placed more than 400,000 international students over the past 45 years. 

IELTS is the International English Language Testing System and is jointly owned by IDP and British Council, IELTS Australia and Cambridge English Language Assessment. IELTS is the world’s most popular high stakes English language test, accepted for study, work and migration; with more than 2.5 million tests taken across 140 countries in the last 12 months. IDP has more than 400 test locations in over 50 countries.

Over 9,000 organisations, such as universities, employers, immigration authorities and professional registration bodies in 135 countries, recognise IELTS scores and rely on IELTS for education, immigration and professional purposes. 

Our People

IDP Education’s ongoing success comes from our highly committed and caring employees around the globe.  We encourage teamwork in order to leverage our people's diverse talents and expertise through effective collaboration and cooperation throughout our business.

We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.

We believe in developing dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world.  We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.