Bilingual Workforce Operations Specialist - (13285)

We are seeking a highly organized and detail-oriented bilingual professional to join our team as a Workforce Operations Specialist, supporting a high-impact client program. In this role, you will play a critical part in delivering end-to-end workforce solutions across talent operations, program administration, and client services.

This position is ideal for someone who thrives in a fast-paced, collaborative environment, enjoys working cross-functionally, and is passionate about delivering exceptional service and operational excellence.

This is a remote position based in Quebec, Canada, with occasional on-site presence required in Montreal/Kirkland as needed.

Key Responsibilities

Talent Operations

• Support job requisitions, including candidate screening and interview coordination
• Coordinate onboarding activities, including document collection and new hire logistics
• Partner with hiring managers and client stakeholders to align on role requirements, timelines, and expectations
• Serve as a primary point of contact for consultants and temporary workers throughout their assignments
• Manage timekeeping and administrative processes within workforce systems (e.g., SAP Fieldglass, VMS platforms)
• Provide first-level support for system access, usage, and engagement-related inquiries
• Prepare and deliver reports, dashboards, and workforce summaries

Client & Program Support

• Support delivery of key performance indicators (KPIs) and service level agreements (SLAs)
• Act as a liaison between clients, internal teams, and staffing partners to ensure seamless operations
• Take ownership of client interactions, addressing issues, resolving challenges, and ensuring a high level of service delivery
• Identify operational gaps or risks and proactively develop and implement solutions
• Build and maintain strong, professional relationships with all stakeholders
• Participate in client meetings, check-ins, and business reviews
• Support reporting, data analysis, and workforce program metrics
• Assist with coordination of travel and expense processes, as applicable
• Contribute to continuous improvement initiatives to enhance program performance and client satisfaction

Qualifications

• Bachelor’s degree preferred, or equivalent experience in HR, recruitment, staffing, or operations
• Demonstrated experience in a client-facing role with strong problem-solving and decision-making capabilities
• Experience supporting contingent workforce programs and/or MSP environments is strongly preferred (expected by client)
• Experience with workforce systems (e.g., SAP Fieldglass, VMS, or HRIS platforms) strongly preferred
• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• Fluency in both French and English (spoken and written) is required

Work Environment & Requirements

• Must reside in Quebec, preferably in or near Montreal
• Ability to attend occasional in-person meetings at the Kirkland office
• Comfortable working in a fast-paced, client-facing environment with competing priorities
• Strong organizational skills with the ability to manage multiple tasks simultaneously
• Ability to handle sensitive and confidential information with discretion and professionalism
• Ability to operate with a high level of independence and accountability in a dynamic environment

Compliance & Legal

• Knowledge of Canadian federal and Quebec labor standards is an asset
• Must comply with all applicable privacy laws, including PIPEDA and provincial regulations
• Required to adhere to all company policies and client requirements

Physical Requirements:

• Regular use of computers and handling of documents.
• May involve standing, sitting, walking, lifting, and other physical activities.

Equal Employment Opportunity Statement:

InGenesis is an equal opportunity employer committed to fostering a diverse, inclusive, and equitable workplace. We comply with all applicable federal, state, and local employment laws, including recent executive orders, and strictly prohibit discrimination, harassment, or retaliation based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, veteran status, or any other characteristic protected by law.

InGenesis is dedicated to making reasonable accommodations for qualified individuals with disabilities and ensuring that all employment decisions are based on qualifications, merit, and business needs. Please visit our website at https://www.ingenesis.com/careers/site-accommodations for more information.

To learn more about your rights, please refer to the Know Your Rights: Workplace Discrimination is Illegal poster issued by the U.S. Equal Employment Opportunity Commission (EEOC).

Company Statement:

With decades of experience, InGenesis has grown into one of North America’s most trusted Healthcare Services Firms, which includes comprehensive health and workforce solutions. As the industry landscape shifts with new challenges in patient care, quality and compliance requirements, workforce retention, and operational efficiencies, we deliver strategic, data-driven solutions that include redefining workforce management and clinical service delivery. Explore InGenesis to discover how our expertise, innovative strategies, and commitment to excellence are shaping the future of healthcare workforce solutions. Join us in celebrating the professionals who define the next era of healthcare.