Credentialing Lead/Supervisor - (13324)

We are currently seeking a Credentialing Lead/Supervisor to join our team. In this role, you will support the day-to-day operations of the credentialing function by overseeing workflow coordination, ensuring timely primary source verification, and maintaining compliance with organizational and regulatory standards.

This role serves as a subject matter expert and first-level escalation point for the credentialing team, providing guidance, training, and quality oversight while supporting leadership in meeting service level agreements (SLAs) and onboarding timelines.

The position may include limited supervisory responsibilities, including task delegation, coaching, and assisting with performance monitoring.

Job Responsibilities

• Coordinate daily credentialing workflows to ensure timely completion of primary source verification and file processing.
• Perform and support credentialing activities, including verification of licenses, certifications, education, and employment history.
• Serve as a subject matter expert for credentialing processes, systems, and compliance requirements.
• Act as the first point of escalation for complex or high-priority credentialing issues.
• Conduct quality assurance reviews to ensure accuracy, completeness, and compliance of credentialing files.
• Assist in training, onboarding, and mentoring new credentialing staff.
• Support workload balancing across the team to meet operational deadlines and SLAs.
• Monitor and track credentialing metrics, including turnaround times and error rates, and escalate risks as needed.
• Collaborate with internal teams (HR, Compliance, Operations, and Program teams) to resolve credentialing-related issues.
• Maintain accurate and up-to-date records within credentialing systems and databases.
• Assist leadership with process improvements and implementation of best practices.
• Perform other duties as assigned to support departmental and organizational needs.

Minimum Qualifications

• Associate’s or Bachelor’s degree in a related field preferred
• 2–4 years of credentialing experience or related healthcare operations experience.
• Prior experience serving as a lead, senior specialist, or informal team mentor preferred.
• Working knowledge of credentialing standards, including state and federal regulations and accreditation requirements (e.g., Joint Commission).
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Excellent organizational, problem-solving, and communication skills.
• Ability to guide and support team members while maintaining productivity.
• Proficiency in credentialing systems and Microsoft Office (Word, Excel, Outlook).

Physical Requirements

• Frequently required to operate a computer and review, input, and retrieve information.
• May involve sitting, standing, walking, and occasional lifting of light materials.

Equal Employment Opportunity Statement:

InGenesis is an equal opportunity employer committed to fostering a diverse, inclusive, and equitable workplace. We comply with all applicable federal, state, and local employment laws, including recent executive orders, and strictly prohibit discrimination, harassment, or retaliation based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, veteran status, or any other characteristic protected by law.

InGenesis is dedicated to making reasonable accommodations for qualified individuals with disabilities and ensuring that all employment decisions are based on qualifications, merit, and business needs. Please visit our website at https://www.ingenesis.com/careers/site-accommodations for more information.

To learn more about your rights, please refer to the Know Your Rights: Workplace Discrimination is Illegal poster issued by the U.S. Equal Employment Opportunity Commission (EEOC).

Company Statement:

With decades of experience, InGenesis has grown into one of North America’s most trusted Healthcare Services Firms, which includes comprehensive health and workforce solutions. As the industry landscape shifts with new challenges in patient care, quality and compliance requirements, workforce retention, and operational efficiencies, we deliver strategic, data-driven solutions that include redefining workforce management and clinical service delivery. Explore InGenesis to discover how our expertise, innovative strategies, and commitment to excellence are shaping the future of healthcare workforce solutions. Join us in celebrating the professionals who define the next era of healthcare.