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Ambulatory Access Center Representative (2737)

Medical Administrative Support Specialist | Dallas, TX | Contract

Job Description

Ambulatory Access Center Representative
Work Location: Dallas, TX

Job Summary/Description

Provides support with the daily activities of a medical office including telephone coverage, appointment scheduling, registration, and patient referrals.

Job Duties/Responsibilities/Functions(including but not limited to)

1)Customer Service:

a)Support at least one clinic and/or service line

b)Provides exemplary customer service; treats patients and coworkers with courtesy and discretion. Greets and directs patients, salespeople, and visitors.

c)Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians' office staff, insurance companies, as well as patients and their families (all Ambulatory Access customers). Completes thorough and accurate documentation.

d)Adheres to all university policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.

e)Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization.

f)Act as liaison for the patients and the Health Center:

i)Direct calls to other departments as needed.

ii)Follows established procedures in responding to calls.

iii)Follows procedures to escalate calls to supervisor/manager/triage nurse.

2)Registration and Scheduling:

a)Completes detailed patient demographic and insurance information in electronic medical record (EMR) system, selecting appropriate insurance plans and payors.

b)Completes all required CMS forms following billing compliance standards and policies.

c)Schedules patient appointments utilizing demographic and registration best practice model and enters appointment date and time into computerized scheduler with a high rate of accuracy.


a)Maintains availability for patient calls according to departmental standards.

b)Answers patient phone calls utilizing UT Southwestern PURE concepts.

c)Resolves basic problems utilizing department procedures/protocols to meet patient’s needs.

d)Documents and routes patient communications appropriately following EMR and documentation standards.

e)Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.

4)Performs other duties as assigned.

Minimum Qualifications

• High school graduate and no experience required. Bachelor’s degree in related field preferred.

• Work requires data entry skills.

• Work requires excellent telephone etiquette.

• Work requires ability to work with confidential information on daily basis.

• Ability to handle confidential and sensitive information.

• Ability to communicate effectively on the telephone.

• Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.

• Ability to handle a "call center" environment: work quickly and multi-task.

• Ability to exercise good judgment to handle calls appropriately.

• Ability to demonstrate good customer service.

• Work is performed primarily in a high-volume call center sitting for long periods.

About InGenesis

InGenesis is dedicated to placing people in positions that preserve life, improve lives and inspire others. This does not happen without passionate people, skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. Founded in 1998, InGenesis manages thousands of employees, including pioneering healthcare, science, technology and pharma professionals. The workforce solutions company includes almost half of the Fortune 500 in its nearly 300 clients. It is recognized as one of the largest healthcare staffing firms, and InGenesis is the largest minority/women owned healthcare staffing firm in North America.

EEOC Statement

We support a diverse workforce and is an Equal Opportunity Employer who does not discriminate against employees and applicants for employment on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, genetic information, disability, veteran status, or other classification protected by law.