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Registered Nurse - Triage - (13290)

Registered Nurse / RN | San Jose, CA | Full Time and Contract | From $49.66 to $61.11 per hour

Job Description

InGenesis is currently seeking a Triage Nurse (RN) to join our team in support of our client. In this essential role, you will provide clinical assessments, patient education, triage, and care coordination services to both adult and pediatric patients. You will help guide patients to the appropriate level of care, reduce unnecessary ER visits, and promote continuity of care—supporting the clinic’s mission to deliver timely, patient-centered healthcare.


Key Responsibilities

  • Conduct in-person, telephone, or video-based clinical assessments to evaluate patient symptoms and determine the appropriate level of care, utilizing standardized, evidence-based triage protocols.

  • Apply critical thinking and clinical judgment to accurately assign triage levels and make timely referrals to appropriate care settings such as primary care, urgent care, or emergency services.

  • Document all assessments, nursing interventions, and patient interactions clearly and thoroughly in the electronic health record (EHR) in accordance with organizational and regulatory standards.

  • Collaborate effectively with physicians, advanced practice providers, and interdisciplinary care teams to ensure timely and coordinated patient follow-up.

  • Identify and escalate high-risk, complex, or emergent cases to clinical leadership in accordance with established protocols.

  • Provide patient education on chronic disease management, medication adherence, preventive health practices, and available community health resources.

  • Participate actively in staff meetings and continuous quality improvement initiatives to support best practices in triage and patient care.

  • Stay current with clinical guidelines, triage protocols, and healthcare regulations to ensure safe, effective, and compliant patient care.


Minimum Qualifications

  • Current, unrestricted RN license in the State of California.

  • Minimum of 2 years of clinical nursing experience, preferably in outpatient, family medicine, urgent care, emergency, or medical-surgical settings.

  • Fluency in English, as well as in either Spanish, Vietnamese, or Mandarin, is required.

  • Strong skills in clinical assessment, critical thinking, communication, and documentation.

  • Proficiency with electronic health record (EHR) systems (EPIC preferred) and related healthcare technologies.

  • Ability to work independently and effectively manage a fast-paced workload.


Preferred Skills:

  • Certification in Telephone Triage or Ambulatory Care Nursing (e.g., AAACN).

  • Experience in telephone triage or call center-based nursing care.

  • Background in chronic disease management and/or behavioral health.

Work Environment & Schedule

  • Flexible scheduling may include evenings or weekends
  • Requires ability to sit, talk, and listen for extended periods and use computer equipment


Equal Employment Opportunity Statement:

InGenesis is an equal opportunity employer committed to fostering a diverse, inclusive, and equitable workplace. We comply with all applicable federal, state, and local employment laws, including recent executive orders, and strictly prohibit discrimination, harassment, or retaliation based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, veteran status, or any other characteristic protected by law.

InGenesis is dedicated to making reasonable accommodations for qualified individuals with disabilities and ensuring that all employment decisions are based on qualifications, merit, and business needs. Please visit our website at https://www.ingenesis.com/careers/site-accommodations for more information.

Company Statement:

With decades of experience, InGenesis has grown into one of North America’s most trusted Healthcare Services Firms, which includes comprehensive health and workforce solutions. As the industry landscape shifts with new challenges in patient care, quality and compliance requirements, workforce retention, and operational efficiencies, we deliver strategic, data-driven solutions that include redefining workforce management and clinical service delivery. Explore InGenesis to discover how our expertise, innovative strategies, and commitment to excellence are shaping the future of healthcare workforce solutions. Join us in celebrating the professionals who define the next era of healthcare.