Clinical Operations Manager

Job Summary

The Clinical Operations Manager plays a critical role in supporting the daily delivery of Talent Solutions within InGenesis’ Program Office. Serving as the primary liaison between InGenesis and client teams, this individual oversees operational compliance, clinical quality, and workforce performance across multiple clinic sites for InGenesis contingent staff. Responsibilities include conducting regular site visits, leading employee development through clinical assessments, mentorship, and coaching, and acting as a backup to the Senior Program Support Specialist. Additionally, the Clinical Operations Manager supports all program initiatives, including quality assurance reviews, employee counseling, clinical training, and participation in hiring events. This role is essential in advancing performance improvement, workforce readiness, and employee engagement across the program.

Classification Full-time, exempt position

Talent Solutions Delivery

• Skillfully coordinate meetings for the program team and operations, ensuring effective collaboration.

• Conduct regular site visits to monitor clinic staffing operations and suppoert the performance of InGenesis contingent staff.

• Review candidates to ensure alignment with the client's profile and requirements.

• Collaborate with InGenesis corporate teams on performance improvement plans, retraining efforts, and retention strategies.

• Provide essential support for the escalated recruitment pipeline and planning efforts.

• Act as a backup support for the Program Support Team, including attending client meetings and addressing urgent field issues as needed.

• Collects and supports analysis of program data through daily use of tracking systems. Through analysis, identifies talent supply & demand trends with opportunities for continuous improvement and Supplier optimization.

• Prepares scheduled reports. Performs clerical and administrative support tasks, including the creation of PowerPoint presentations and correspondence.

• Perform other duties as assigned or needed to meet the needs of the department/organization.

Customer Relationship Growth through Access to Talent

• Identifies opportunities to increase program awareness within current participating clinics and new clinics and enhance quality in talent delivery to client.

• Perform other duties as assigned or needed to meet the needs of the department/organization.

Minimum Qualifications

• Bachelor's degree in nursing, Healthcare Administration, Public Health, or related clinical field. An equivalent combination of education and relevant experience may be considered.

• Minimum of 1-3 years of experience in a customer service environment.

Minimum of 3 years of experience in recruiting

• Strong aptitude for HR technology systems. ( Paycom, Makeshift, etc.. )

• Strong MS Office skills.

• Ability to travel locally as needed, up to 60%.

Physical Requirements

• Frequently required to operate a computer and file and retrieve written documents.

• Physical demands may include but are not limited to standing, sitting, walking, lifting, carrying, reaching, handling, kneeling, crouching, and bending.

Requires Access to Sensitive Information: Yes

Company Statement:

With decades of experience, InGenesis has grown into one of North America’s most trusted Healthcare Services Firms, which includes comprehensive health and workforce solutions. As the industry landscape shifts with new challenges in patient care, quality and compliance requirements, workforce retention, and operational efficiencies, we deliver strategic, data-driven solutions that include redefining workforce management and clinical service delivery. Explore InGenesis to discover how our expertise, innovative strategies, and commitment to excellence are shaping the future of healthcare workforce solutions. Join us in celebrating the professionals who define the next era of healthcare

EEO Statement

InGenesis is an equal opportunity employer committed to fostering a diverse, inclusive, and equitable workplace. We comply with all applicable federal, state, and local employment laws, including recent executive orders, and strictly prohibit discrimination, harassment, or retaliation based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, veteran status, or any other characteristic protected by law.

InGenesis is dedicated to making reasonable accommodations for qualified individuals with disabilities and ensuring that all employment decisions are based on qualifications, merit, and business needs. If you require a reasonable accommodation during the hiring process, please contact us by visiting our website at https://www.ingenesis.com/careers/site-accommodations.