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Medical Appointment Clerk (3636)

Clerk-Associate | Tampa, FL | Contract

Job Description
Medical Appointment Clerk
Work Location: Tampa, FL

Job Summary/Description
The Medical Appointment Clerk will schedule appointments in a government computer system for primary care, specialty and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care. If you meet the qualification, please apply and a Recruiter will reach out to you and answer any questions you may have.

Job Duties/Responsibilities/Functions (including but not limited to)
• Schedule medical appointments and determine patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests.
• Support PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
• Maintain appointment schedules using a Government computer system (Composite Health Care Systems (CHCS), AHLTA or MHS GENESIS.
• Validate eligibility through appropriate booking through Defense Eligibility Report System (DEERS). May be required to register patients not already in computer system, such as newborns.
• Maintain accurate and up-to-date patient schedules and logs.
• Utilize the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
• Validate basic patient demographic information prior to booking appointment for patients. Make required updates.
• Call patients or respond to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments.
• Promote consult/referral specialty medical care within the MTF or at civilian facilities.
• Provide patient with specific visit instruction.
• Pull records and file documentation as needed.
• Confirm medical records are available for upcoming appointments on provider schedules.
• May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
• Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed.
• If in the lead clerk position, attendance to the clinic Access to Care Meeting mandatory for central booking representation.
• Perform other duties as assigned.

Minimum Qualifications
• High school diploma or General Educational Development (GED) equivalency.
• At least 6 months of experience in medical office scheduling.
• Mandatory knowledge and skills:
o A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.
o Clearly speak and understand the English language.
o Use of standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
o Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills.

About InGenesis
InGenesis is dedicated to placing people in positions that preserve life, improve lives and inspire others. This does not happen without passionate people, skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. Founded in 1998, InGenesis manages thousands of employees, including pioneering healthcare, science, technology and pharma professionals. The workforce solutions company includes almost half of the Fortune 500 in its nearly 300 clients. It is recognized as one of the largest healthcare staffing firms, and InGenesis is the largest minority/women owned healthcare staffing firm in North America.

EEOC Statement
We support a diverse workforce and is an Equal Opportunity Employer who does not discriminate against employees and applicants for employment on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, genetic information, disability, veteran status, or other classification protected by law.