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Account Manager (10496)

Corporate | Phoenix, AZ | Contract

Job Description

InGenesis is currently sourcing for a Account Manager to work remote and on site with our potential client located in Phoenix, AZ. This position is dependent on contract award. In this role, you will be responsible for facilitating the hiring process of contract employees for a complex or high-volume account. 

 

If you meet the qualifications outlined below, apply now and we’ll reach out to answer any questions you may have!

 

Job Duties

Requisition Creation and Order fulfillment

  • Work with internal teams to create/assist hiring manager in creating requisition and entering into VMS tool.
  • Screen information on incoming requisitions and perform intake calls with hiring managers as needed.
  • Clarify requisitions with individual recruiters as needed.
  • Monitor daily progress of requisition and follow up accordingly.
  • Work with internal teams to review resumes for suitability and/or short list candidates providing high quality candidates and facilitate interviews for hiring managers.
  • Help hiring manager select and reject candidate in VMS tool.
  • Maintain discipline of execution by staying focused on market goals and objectives; manage time and competing priorities; be committed to technology, and documentation requirements; and taking the initiative to learn and fully understand the client’s needs and skills required for open roles being managed.
  • Perform other duties as assigned or needed to meet the needs of the department/organization.

Client, Program and Supplier Management

  • Ensure Key Performance Indicators (KPI) and Service Level Agreements (SLA) objectives are met.  
  • Act as a liaison/first point of contact (POC) with client and employees to resolve daily operational issues and escalate as appropriate.
  • Build customer, employee and supplier relationships through professional rapport, consistent follow-up and maintaining contact and ongoing communication.
  • Proactively identify service delivery issues and provide appropriate and timely solutions.
  • Conduct training with employees and hiring managers including new user set up, user changes, password resets and use of VMS technology.
  • Oversee review of travel requests and expense reports for processing and reimbursements.
  • Oversee review and approval of employee timesheets for accuracy and billing reconciliation.
  • Along with internal HR, perform human resource functions for service delivery staff including new hire orientations, exit interviews, terminations and employee counseling/coaching sessions.
  • Develop strong knowledge of VMS technology in order to provide training to new users and trouble-shoot simple issues when client or employee requires assistance.
  • Perform other duties as assigned or needed to meet the needs of the department/organization.

 

Minimum Qualifications

  • Bachelor’s Degree in a related business discipline or the equivalent.
  • Technology: 3 years’ experience in Account Manager role.
  • HR/Staffing: 1-3 years’ experience in a role where dealing with full cycle staffing/recruiting practices was a majority of daily responsibility; prefer experience with variety of positions including Healthcare roles.  Understands HR/Staffing practices such as on-boarding, off-boarding, screening, talent management, recruiting, employment law, contract language, etc.
  • Proficient in Microsoft Office to include WORD, EXCEL, and POWERPOINT.
  • Proficient in Web-based/VMS/ATS technology such as Fieldglass, IQN, Abriba Sourcing, Ariba Buyer, Oracle, SAP, Peoplesoft, HRIS, Workday, Coupa, Taleo.
  • Effective communication that is spoken, written and includes listening.
  • Ability to travel to client site as needed, up to 40%

 

About InGenesis

InGenesis is one of the largest staffing firms in the industry and is among the largest diversity-owned healthcare staffing firms in North America. InGenesis is dedicated to placing people in positions that preserve life, improve lives, and inspire others. This does not happen without passionate people: skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. InGenesis counts almost half of the Fortune 500 in our nearly 300 clients, including clients in the healthcare, life sciences, higher education and pharma industries.

 

EEO Statement on Job Postings: 

 InGenesis is proud to be an affirmative action employer and is committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.  If you have a disability or special need that requires accommodation in the hiring process, please let us know by visiting our website at https://www.ingenesis.com/careers/site-accommodations.