Business Analyst - SFDC (L)

Business Analyst - SFDC 1835 (L) 

We are looking for an energetic and experienced Business Analyst with 7-10 years of experience to join the Services Operations team. The ideal candidate will have a systems background, a passion for quality and customer service, and enjoys working in a dynamic, fast paced environment. He/she will be extremely detail oriented, self-motivated, results oriented, and a great communicator. As a Business Analyst, you will interact with various cross functional teams and define and document business processes and requirements.

Responsibilities:

• Define, document and maintain business processes, requirements, and policies.  Look for ways to continuously improve processes & procedures.
• Manage and support operations related initiatives identified by the Professional Services management team.
• Identify opportunities for business process improvements and make recommendations as appropriate.
• Provide project and monthly metrics coordination and support.
• Work with team to understand and prioritize field requests.
• Manage the queue to provide prompt support to end users including consulting ecosystem to resolve issues and address questions.
• System testing of new functionality or bug fixes.      

Requirements:

• Bachelor degree in Business Systems, Computer Science, Business Administration, or equivalent.
• Salesforce.com system experience is mandatory.
• Salesforce admin or equivalent certification required.
• Project coordination skills
• Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams.
• Ability to gather and transfer requirements from stakeholders into an action plan and deliver on that action plan leveraging internal systems as needed.
• Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance and instruction to users.
• Strong interpersonal skills with the ability to research solutions to issues as they arise.
• Ability to manage stakeholder expectations professionally.
• Ability to work independently, with general direction and guidance.
• Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities.
• Proficient in Word, Excel, PowerPoint, and Visio.