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Workforce Program Coordinator (10788)

Corporate | Montreal, Quebec, Canada | Contract

Job Description

InGenesis currently has an opening for a Workforce Program Coordinator.   In this role, you would be responsible for operational tasks that support our client’s hiring and staffing programs while bringing customers a centralized workforce solution.  This position is responsible for the accurate and timely completion of a variety of Human Resources, Client Services and Administrative tasks supporting both internal and external clients under the supervision of a Sr. Client Operations Consultant.

  • This is a remote position, but must be able to travel occasionally to the client site in Kirkland, Québec.
  • Part-time candidates will be considered.

 

If you meet the qualifications outlined below, apply now and we’ll reach out to answer any questions you may have!

 

Talent Solutions Delivery 

  • Assist with recruitment process, new hire documentation and onboarding.
  • Liaise with client to ensure program is fulfilling their staffing needs.
  • Act as main point of contact for all external workforce program associates, from recruiting and throughout the duration of their assignments.
  • Ensure all administrative and timekeeping activities are fulfilled within the VMS employee management platform (SAP Fieldglass).
  • Provide support and troubleshooting to employees on all administrative aspects of their engagements.
  • Prepare reports and presentations for internal and external clients.
  • Perform other duties as assigned or needed to meet the needs of the department/organization.

 

Client, Program and Supplier Management

  • Ensure Key Performance Indicators (KPI) and Service Level Agreements (SLA) objectives are met by taking an active role in continuous improvement and service delivery.  
  • Act as a liaison/first point of contact (POC) with client and supplier to resolve daily operational issues; escalate as appropriate.
  • Build customer, employee and supplier relationships through professional rapport, consistent follow-up, maintaining contact and ongoing communication.
  • Proactively identify service delivery issues and provide appropriate and timely solutions.
  • Conduct weekly/monthly review calls with clients.
  • Ensure timely and accurate monthly and quarterly reporting, as well as overall customer and employee satisfaction.
  • Oversee review of travel requests and expense reports for processing and reimbursements.

 

 Minimum Qualifications

  • Bachelor’s degree preferred, or commensurate years’ experience.
  • Experience in a customer service or HR administrative function.
  • Strong aptitude for HR technology systems (VMS tool user skills are a plus).
  • Strong MS Office skills.
  • External workforce or MSP experience highly preferred.
  • Bilingualism preferred.

 

 

About InGenesis

InGenesis is one of the largest staffing firms in the industry and is among the largest diversity-owned healthcare staffing firms in North America. InGenesis is dedicated to placing people in positions that preserve life, improve lives, and inspire others. This does not happen without passionate people: skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. InGenesis counts almost half of the Fortune 500 in our nearly 300 clients, including clients in the healthcare, life sciences, higher education and pharma industries.

 

EEO Statement on Job Postings: 

InGenesis is proud to be an affirmative action employer and is committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.  If you have a disability or special need that requires accommodation in the hiring process, please let us know by visiting our website at https://www.ingenesis.com/careers/site-accommodations.