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Medical Assistant - Lead

Clinical | Harrisburg, PA | Full Time and Contract

Job Description

About Us:

TulaRay partners with clients to create staffing solutions that meet unique organizational needs. Our services are designed to reduce administrative burdens, protect your brand, and improve assignment time-to-fill. We believe that mutually successful client relationships are built on lasting quality and exceptional customer service. We pride ourselves on our uncompromising commitment to high-quality emergency management & healthcare personnel, while ensuring that our clients are taken care of with personalized attention. TulaRay manages total compliance and respectfully supports hundreds of professionals and patient-centered programs.

Minimum Qualifications  
Bachelor’s degree, health related certification or a combination of education and two or more years of experience in a managed care organization, pharmacy, or call center will be considered. Possess a documented work history of two (2) or more years of experience performing provider relations, health care program monitoring, network management and administration or pharmacy call center experience.

Ability to work well with others and foster a team environment.

Basic computer skills including proficiency with Microsoft Office Products as well as some internet skills. Ability to communicate effectively (verbal and written).
Role Description:
Resource will provide leadership to, and daily oversight of, people, projects and processes for the Department’s Medical Assistance Program. Resource will function as the first point of contact for Program Specialists.

Resource will provide guidance and assistance to staff for tasks such as: resolving complex issues, processing prior authorization requests or responding to health care professionals.

Resource will perform administrative duties as assigned by the
Supervisor/Director. Resource will participate in both internal and external (onsite) monitoring of Program Specialists and providers and will share constructive feedback to improve performance or outcome.

Resource may also create and present training materials and will assist in the development and implementation of departmental policies. Resource may be assigned to management workgroups and project teams.

Assignments will consist of a combination of on-going process responsibilities, standing work group participation and time-limited projects related to the management and operations of all aspects of the Pennsylvania Medicaid program.

Resource may analyze program data and complete appropriate reports.

Statewide travel as necessary is required including some overnights.

TulaRay is proud to be an affirmative action employer and is committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.  If you have a disability or special need that requires accommodation, please let us know by visiting our website at