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Support Team Assistant

Client Services | Atlanta, GA | Full Time, Contract, and Temporary

Job Description

Support Team Assistant 1841

We are looking for an individual to help with the administrative side of overseeing the support of customers encountering problems using the company's products primarily through our case management system Salesforce. The company offers a great work environment and the chance to grow your career at a leading enterprise software company! 

Support Team Assistant Pay and Benefits:

  • Hourly pay: $20
  • Worksite:  Leading enterprise system vendor (Atlanta, GA 30326)
  • W2 Employment, Group Medical, Dental, Vision 401k

Support Team Assistant Responsibilities:

  • Assign incoming cases to Support teams, ensuring the resources assigned have the correct skill set and bandwidth to resolve the issue based on case depth and severity.
  • Look for trends or higher priority issues that are being logged into the Support queue by product area
  • Assist Support Team with dashboard maintenance and customer follow ups
  • Run reporting on incoming volumes, clarifying statement usage and other management requests
  • Work with Engineering teams to help drive down JIRA backlog 

Support Team Assistant Qualifications:

  • 2-3 years ideal relevant work    

  • Excellent time management skills and ability to multitask and prioritize work
  • Attention to detail and problem-solving skills
  • Proven ability to engage across corporate functions (Services, Product Management, Development, QA, Operations)
  • Proficient in MS Office

Shift:

  •  Monday-Friday

Job Type: 

  • 40 Hours/week, 6 Month Assignment