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Process Excellence Specialist (10920)

Business Administration | Remote in Remote, San Antonio, TX | Full Time

Job Description

InGenesis is currently sourcing for a Process Excellent Specialist to work remotely for our corporate office located in San Antonio, TX.  In this role, you will focus on analyzing current business processes and proposes process efficiencies and improvements, prepares change management communications and develops/delivers client training and associated documentation.   This position is dependent on contract award.

If you meet the qualifications outlined below, apply today and we’ll reach out to answer any questions you may have!


Job Duties

  • Collaborate with team members on project requirements within and across projects.
  • Show interest in adapting to new technology solution utilized by clients and internally.
  • Lead teams to critically examine, rethink, redesign and drive sustainable performance improvement.
  • Identify and solve problems to root cause.
  • Accountable for effective problem-solving techniques, and the design and management of performance improvement initiatives across the company.
  • Design detailed end-to-end business processes.
  • Prepare detailed workflow designs of ad-hoc processes.
  • Analyze operational data and provide process to identify system/operational problems and solutions.
  • Facilitate education and training of InGenesis staff on business process changes.      
  • Lead change management activities focusing on creating and delivering effective communications and associated plan documentation.
  • Design and develop training materials for employees, customers, and suppliers.
  • Deliver customized training sessions based on segment, process, and audience.
  • Responsible for creating and providing internal communication updates to keep stakeholders engaged.  
  • Perform other duties as assigned.


Minimum Qualifications

  • Bachelor’s Degree required.
  • Offer 3+ years of proven experience in a similar role, in any of the following areas:  business analysis, process design, training or application support/development.
  • Proficient in Microsoft Office Word, Excel, Outlook, Powerpoint and Visio.
  • Experience with VMS applications preferred, including:   Fieldglass, PeopleFluent, etc.
  • Staffing industry knowledge and experience preferred.
  • Willingness and aptitude to learn unfamiliar systems, and to stay informed of new technologies.
  • Excellent written and oral communication skills.
  • Strong interpersonal skills, with the ability to communicate with a variety of audiences.
  • Extraordinary attention to detail.
  • Exceptionally self-motivated and directed.
  • Must be comfortable with a fast-paced, entrepreneurial corporate culture and the standards and work ethic consistent with that environment.
  • Knowledge of process metrics, process testing, and software quality assurance best practices and methodologies.


About InGenesis

InGenesis is one of the largest staffing firms in the industry and is among the largest diversity-owned healthcare staffing firms in North America. InGenesis is dedicated to placing people in positions that preserve life, improve lives, and inspire others. This does not happen without passionate people: skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. InGenesis counts almost half of the Fortune 500 in our nearly 300 clients, including clients in the healthcare, life sciences, higher education and pharma industries.


EEOC Statement

InGenesis is proud to be an affirmative action employer and is committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.  If you have a disability or special need that requires accommodation, please let us know by visiting our website at