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Paralegal (12798)

Legal | Albany, NY | Contract | From $39.00 to $44.00 per hour

Job Description

InGenesis is currently seeking Paralegals to work with our client in Albany, NY. In this role, you will be working in the NYS Department of Public Service’s Consumer Complaint Investigation Support office.

Apply today and we’ll reach out to answer any questions you may have!

Job Duties

· Carefully analyze the factual bases of consumer complaints about utility service and apply the appropriate law or regulation to investigate the complaint.

· Provide information and answer questions, review and analyze company records, and respond to customer complaints and inquiries both verbally and in writing.

· Direct a service provider to or request a customer provide relevant information about the dispute to perfect the case record.

· Direct a service provider to conduct a premise inspection or meter test to determine the adequacy of service and/or accuracy of billing.

· Record and gather complaint and workload information and assist in preparing reports.

· Instruct the service provider to take action to remedy and resolve the dispute.

Minimum Qualifications

· These tasks require personnel with the ability to develop some specialized knowledge of the Public Service Law and Regulations through research and training. Prior experience and/or training as a legal secretary, paralegal or investigator or experience resolving disputes would be beneficial.

· Personnel must have the ability to conduct factual investigation of customer service and consumer protection complaints.

· Higher level oral and written communication and analytical skills are required to investigate and resolve consumer disputes about their utility service. The selected candidate must understand how to gather the relevant facts from the customer and utility and then apply the law, regulation and/or Commission Order to the facts presented, and then make a decision on the complaint.

· Careful attention to deadlines designed to protect consumers.

· High School Diploma.

Desired Skills and Qualifications

· Experience investigating consumer protection or customer service complaints in a legal or quasi-legal setting.

· Experience conducting investigations involving energy, telecommunications, or water service.

· Experience using a customer relationship management system.

· College degree (Associates or Bachelors).

*Pay rate range commensurate on experience.

About InGenesis

InGenesis is one of the largest staffing firms in the industry and is among the largest diversity-owned healthcare staffing firms in North America. InGenesis is dedicated to placing people in positions that preserve life, improve lives, and inspire others. This does not happen without passionate people: skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. InGenesis counts almost half of the Fortune 500 in our nearly 300 clients, including clients in the healthcare, life sciences, higher education and pharma industries.

EEOC Statement

InGenesis is proud to be an affirmative action employer and is committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know by visiting our website at