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MSP Customer Support Specialist (10870)

Administrative | Remote in Remote, San Antonio, TX | Full Time

Job Description

InGenesis is currently sourcing for an MSP Customer Support Specialist to work remotely with our Corporate office located in San Antonio. TX.   In this position, you will be responsible for daily operational tasks in delivery of Talent Solutions for InGenesis' Program Office.  This position is dependent on contract award.  

 If you meet the qualifications outlined below, apply today and we’ll reach out to answer any questions you may have!

 

Job Duties

  • Provide general program and system support.
  • Provide support with job posting creation.
  • Utilize VMS tool to provide accurate information.
  • Review job postings for accuracy.
  • Monitor job posting approvals and escalate issues,
  • Coordinate candidate interviews and provide assignment details to suppliers.
  • Monitor and extend work orders in VMS tool when required. 
  • Respond to supplier inquires
  • Manage issues related to time entry and approval.
  • Build sustainable relationships and trust with all stakeholders.
  • Perform other duties as assigned or needed to meet the needs of the department/organization.

 

Minimum Qualifications

  • High school diploma or equivalent.
  • Experience in a fast-paced environment.
  • Previous experience in a customer support  role or staffing industry. 
  • Must have excellent communication skills, both written and verbal. 
  • Strong organizational and professional skills.
  • Previous VMS experience preferred (Fieldglass, Peoplefluent, etc.).

 

About InGenesis

InGenesis is one of the largest staffing firms in the industry and is among the largest diversity-owned healthcare staffing firms in North America. InGenesis is dedicated to placing people in positions that preserve life, improve lives, and inspire others. This does not happen without passionate people: skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. InGenesis counts almost half of the Fortune 500 in our nearly 300 clients, including clients in the healthcare, life sciences, higher education and pharma industries.

 

EEOC Statement

InGenesis is proud to be an affirmative action employer and is committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.  If you have a disability or special need that requires accommodation, please let us know by visiting our website at https://www.ingenesis.com/careers/site-accommodations.