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Lead Contract Services Manager / LCSM (12457)

Healthcare Administration | Remote, San Antonio, TX | Full Time

Job Description

We are currently seeking a highly motivated and experienced Lead Contract Services Manager to join our team at InGenesis. In this role, you will provide oversight, direction, and supervision to the Contract Services Managers (CSM) located at IHSC field sites.

This is a REMOTE opportunity for candidates living in the state of Texas! Apply today and we’ll reach out to answer any questions you may have.

Major Duties and Responsibilities

  • Provide training and orientation to new CSMs and establish an active backup plan for each site to ensure adequate CSM coverage.
  • Serve as key personnel, off-site, in support of a task order for ICE Health Service Corp (IHSC).
  • Provide oversight, direction, and supervision to Contract Services Managers within an assigned region.
  • Foster strong working relationships with CO, COR, and GTMs.
  • Assist in program design activities, strategy development, problem resolution, and process implementation.
  • Oversee the Quality Control Plan and monitor compliance with 23 key performance indicators, including staffing fill rates, backfill rates, and meeting scheduling, training, and orientation requirements.
  • Analyze data and policies to identify areas of improvement, develop corrective action plans, coordinate implementation, and monitor progress.
  • Draft weekly status updates summarizing compliance with KPIs.
  • Participate in meetings with CO, COR, Program Management Team, and other InGenesis executives.
  • Perform other duties as assigned.

Minimum Qualifications

  • Bachelor's degree from an accredited university recognized by the Department of Education (DOE) in business, healthcare, or a related field of study.
  • Minimum of five years of administrative healthcare management experience.
  • Excellent organizational skills, including the ability to coordinate multiple tasks concurrently.
  • Excellent interpersonal skills required, with the ability to communicate effectively and interact with people of diverse backgrounds.
  • Experience in successfully managing remote staff and multiple locations.
  • Travel requirement: 30% to 40%.

Physical Requirements (Remote)

  • Frequently required to operate a computer and file and retrieve written documents.
  • Physical demands may include but are not limited to standing, sitting, walking, lifting, carrying, reaching, handling, kneeling, crouching, and bending.

Physical Requirements (On-site)

  • The work requires some physical exertion, such as long periods of standing, walking, and/or jogging unaided over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching, or similar activities; or recurring lifting of moderately heavy patients or equipment.
  • The work may require specific, but common, physical characteristics and abilities, such as agility and dexterity, visual, and hearing capabilities.
  • Must be able to respond to any medical emergency in the facility, via foot, within four minutes and perform CPR/emergency care standing or kneeling.
  • Must have the ability to assist sick, injured, or aging detainees or staff exiting the building during an emergency.

About InGenesis

InGenesis is one of the largest staffing firms in the industry and is among the largest diversity-owned healthcare staffing firms in North America. InGenesis is dedicated to placing people in positions that preserve life, improve lives, and inspire others. This does not happen without passionate people: skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. InGenesis counts almost half of the Fortune 500 in our nearly 300 clients, including clients in the healthcare, life sciences, higher education and pharma industries.

EEOC Statement

InGenesis is proud to be an affirmative action employer and is committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know by visiting our website at