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Call Center Representatives (12979)

Administrative | Albany, NY | Contract | From $18.00 to $24.00 per hour

Job Description

InGenesis is currently seeking Call Center Representatives to work with our client in Albany, NY. In this role, you will be working in the NYS Office of the State Comptroller - Retirement System’s Call Center.

Apply today and we’ll reach out to answer any questions you may have!

Job Duties

· Provide initial personal contact response over the telephone to customers regarding self-service and navigation of Retirement Online, the Retirement System’s portal

· Resolve customer requests, questions, or problems by explaining and interpreting their account information in Retirement Online

· Update information on Death/Survivor Services

· Assist customers in registering for Retirement Online through identification of the callers

· Document callers’ issues with system use and logs Problem Incident Reports (PIRS) in the event that Retirement Online is not operating as designed or there is a system defect.

· Assist in the completion of casework and resolution of other Retirement System matters, as necessary

· Scan loan forms and completing basic data entry to initiate the loan process.

· Resolve calls pertaining to rudimentary Retirement System matters (e.g., form requests, death reports, faxes).

· Access and navigate Retirement Online, the Internet and OSC’s Intranet

· Other duties as assigned

Required Qualifications

· Exhibit excellent interpersonal skills with staff and customers, both in-person and over the telephone

· Possess effective oral and written skills

· Perform tasks accurately and within specific time frames

· Can operate a personal computer or laptop

· Able to learn and use the Retirement’s System’s databases, Retirement Online, the Internet and OSC’s Intranet to access Retirement System laws, policies and procedures and respond to customer inquiries

· Spanish speaking is a plus

*Pay rate range commensurate on experience.

About InGenesis

InGenesis is one of the largest staffing firms in the industry and is among the largest diversity-owned healthcare staffing firms in North America. InGenesis is dedicated to placing people in positions that preserve life, improve lives, and inspire others. This does not happen without passionate people: skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. InGenesis counts almost half of the Fortune 500 in our nearly 300 clients, including clients in the healthcare, life sciences, higher education and pharma industries.

EEOC Statement

InGenesis is proud to be an affirmative action employer and is committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know by visiting our website at