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Associate IT Support Technician (10464)

Information Technology | Houston, TX | Contract

Job Description

InGenesis is currently seeking a Associate IT Support Technician to work with our client located in Houston, TX. In this role, you will identify problems, apply optimum solutions and communicate the resolutions to assist customers and department personnel in resolving assigned hardware, software, integration, and operating system-level problems in the desktop, mobile computing and network environments.

 

Apply today and we’ll reach out to answer any questions you may have!

 

Job Duties

  • Listens and allows the customer to explain an issue.
  • Owns assigned issues, maintains complete, accurate and up-to-date incident tracking information.
  • Escalates to appropriate support departments and follows up with departments.
  • Troubleshoots and exhausts all available resources to assist with all Mobile device related questions.
  • Deploys and receives Mobile devices for all assigned individuals within the institution.
  • Supports international travelers during their trip abroad to assure connectivity.
  • Attends regularly scheduled Knowledge Transfer Sessions, where they will be expected to interact, share knowledge, and enhance their own knowledge of the Mobile Device Services by putting ideas into use.
  • Attends training classes in classroom and online to improve learned skills.
  • Collaborate with various teams and people throughout the institution to resolve issues related to pagers, laptops, encrypted drives and phones.
  • Works with individuals and departments across the institution to resolve issues that involve Mobile devices.
  • Perform other duties as assigned.

 

Minimum Qualifications

  • High school diploma or equivalent.
  • 1-3 years professional experience supporting mobile devices (iOS preferred) and experience working with service providers such as AT&T or Verizon.
  • Experience using AirWatch or another MDM system.
  • Excellent telephone and interpersonal skills
  • Excellent problem-solving skills.

 

About InGenesis

InGenesis is one of the largest staffing firms in the industry and is among the largest diversity-owned healthcare staffing firms in North America. InGenesis is dedicated to placing people in positions that preserve life, improve lives, and inspire others. This does not happen without passionate people: skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. InGenesis counts almost half of the Fortune 500 in our nearly 300 clients, including clients in the healthcare, life sciences, higher education and pharma industries.

 

EEOC Statement

InGenesis is proud to be an affirmative action employer and is committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.  If you have a disability or special need that requires accommodation, please let us know by visiting our website at https://www.ingenesis.com/careers/site-accommodations.