Support Engineer

The Company:

Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.

Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,000 employees in 50 countries and net sales of approximately 5.5bn USD. Learn more at hexagon.com and follow us @HexagonAB.

Purpose of Position:

• Operate effectively and deliver tangible value to our customers with respect to operations
  mining.
• Manage and carry out Software configurations and provide technical support for the
  fleet control systems in mining operations in the region.

Major Areas of Responsibility:

• Support and maintain fleet management software and its associated systems.
• Solve contingencies at the Software level that the system presents.
• Take responsibility for the client's problems, analyze the feasibility of resolution and apply
  when it is possible.
• Representing Hexagon Mining in a friendly, professional and courteous manner at all times.
• Maintain, improve and comply with Hexagon Mining standards at the documentation level,
  information, systems and processes.
• Collaborate on support team maintenance tasks on a scheduled list.

Knowledge and Experience - Required:

• Degree in Engineering (Computer Science/Mining/Industrial/Electronics, Automation, or any
  specialty related to the position).
• Demonstrated work experience 2 years.
• Considerable demonstrated experience in technical support, diagnosing and troubleshooting
  diverse and varied environments.
• Intermediate level knowledge using Microsoft Word and Excel (for resolution records)
  problems and email).
• Experience in Postgres and/or experience in SQL Server, in Linux and Linux Shell Scripting, in some
  programming language such as Ruby, Python, C#.
• Basic knowledge of networks.
• Availability to perform some shifts 24x7
• Experience in PostgreSQL and/or SQL Server.
• Experience in Linux OS
• Experience in IP networks.
• Knowledge of fleet management systems
• Ability to establish strong relationships with clients and represent society
  professional.
• Prioritization skill (prerequisite).
• Ability to set and achieve individual and team goals.
• Ability to thrive in a high-pressure environment.
• Ability to work autonomously or part of a team environment.
• Ability to quickly understand technical solutions, concepts and products.
• Willingness to learn new skills and be trained on Hexagon products.
• Interest in offering a higher level of customer service and support to our clients.
• Ability to work proactively with minimal supervision.
• Ability to work effectively as a team.
• Strong written and verbal communication skills.

Knowledge and Experience - Desired:

• Tuition (desirable).
• Bilingual Spanish/English (desirable).
• Knowledge of mining processes. (desirable), in fleet management systems (desirable), in
  Microsoft reporting services (desirable)
• Wireless networking experience (desirable).
• Knowledge of mining operations (desirable).
• Driver's license (desirable)
• Knowledge of Microsoft reporting services (desirable)
• Bilingual Spanish / English (desirable).

Travel:

• Considerable travel up to 25% (within South America) is required for this position.

Hexagon is an Equal Opportunity Employer. We prohibit discrimination against any job applicant based on protected characteristics.