Field Engineer

The Company:

Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.

Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,000 employees in 50 countries and net sales of approximately 5.5bn USD. Learn more at hexagon.com and follow us @HexagonAB.

Purpose of Position:

The Field Engineer (PE) will be responsible to manage and work on deployments, customizations, and support for all Hexagon’s Fleet Management Solution.. The Hexagon Mining portfolio includes Surface and Underground Operations (Fleet Management & High Precision), Safety (Operator Fatigue, Collision Avoidance, Proximity Detection, Personal Alert, Vehicle Intervention) and other partner solutions. This is a customer-facing role with regular travel to support Hexagon Mining customers. They will work with many aspects of the organization including Sales, Account Management, Product Development, and Product Management.

Major Areas of Responsibility:

• The primary focus of the role is to support and manage the Fleet Management Solution for existing and new Customers in the USA & Canada
• To deploy and provide primary support to new and upgraded Hexagon solutions at client sites.
• Give after-hours support to regional Customers experiencing system emergencies.
• To do basic troubleshooting and configuration of hardware, software and computer systems.
• Provide site based and remote system support to clients.
• To lead projects involving other technical staff and contractors through the deployment of complex mining solutions at customer sites.
• Independently and within a team perform work as required to ensure client expectations are met including:
• Defining and reviewing project proposals and plans with colleagues and customers
• Execution of projects including definition of project phases, elements and schedule
• Loading of basic configurations, upgrades and operating systems onto computing equipment (field and servers) following defined change management procedure
• Develop procedures and system reports in response to client requests and needs.
• Establish and maintain effective working relationships within the Hexagon team
• Compliance with Hexagon’s policies and procedures
• Other duties as required from time to time

Knowledge and Experience:

• Candidates with technical experiences in any of these areas will be considered:
  • Operating systems including Linux and Windows
  • Ruby, Postgres, SQL Server, LINUX shell scripting, or Objective C software development.
  • Networking – Wireless, Ethernet, TCP/IP, Protocols, Switching & Routing
  • Ability to resolve complex issues through troubleshooting techniques
• Candidates will also need:
  • Strong prioritizing and time management skills
  • Well-developed communication skills, both verbal and written
  • Ability to form strong relationships with customers and represent the company professionally

Travel:

• 50% domestic and international travel to client sites is a requirement of this role.

Hexagon is an Equal Opportunity Employer. We prohibit discrimination against any job applicant based on protected characteristics.