NPI, Application Specialist

The Company:

Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.

Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,000 employees in 50 countries and net sales of approximately 5.5bn USD. Learn more at hexagon.com and follow us @HexagonAB.

Purpose of Position:

The main components to this role are:

• To participate in the New Product Introduction (NPI) process to ensure the interests of the Company and end user are represented ensuring a pragmatic, viable product is released in a commercially sustainable manner.
• To plan, coordinate, conduct and report upon the field trial of the Product as part of the Product Release Process transitioning products from Development teams to a Selling/Service and Support Unit
• Ensure products achieve the stated customer and functional requirements.
• To plan, coordinate, conduct and report upon the transfer of product knowledge to the BU.
• Conduct internal training on new products for internal technical staff (Service and Support)
• To provide pre-sales support and technical input for product development, and product training to internal stakeholders (i.e. Sales, Project Engineering, Training and Customer Care)
• To assist in the development of functional requirement specifications for products
• To assist with competitor analysis activities
• Contribute to and as require, edit complete product documentation set.

Major Areas of Responsibility:

• Ensure when products are released they are successfully transitioned from development into a selling unit’s region and the rest of the organization for deployment.
• Coordinate field trials of new release and new products
• Provide internal training for technical staff to be able to carry out deployments and other service and support related tasks (train the trainer)
• Provide internal training to sales staff, assisting them in understanding the value proposition and use cases of the new products
• Provides insight into technical and client requirements for products to Product Management based on market / industry knowledge and experience to ensure that future developments and product enhancements will set Hexagon apart from its competitors and provide end users with the desired functionality and features
• Support in definition of
  • Initial deployments of the new products
  • product roadmaps,
  • product release execution
  • operations handover documentation
• As required be part of the escalation of customer issues rising as part of new product introductions
• Participation in a cross functional project team to develop, test and/or maintain existing products
• Act as a Product Champion for assigned product/s
• Standardize base deployment of existing and new products
• Facilitate best practice definition with regional service teams to create global standards
• Develop skills for new product families and transfer this knowledge to regional teams
• Audit regional best practices for deployment methodologies
• Assist Product Management in development of product specifications, documentation and verification of product requirements; preparation of functional requirements specifications
• Develop and maintain strong working relationships with customers, representing the company in a professional and courteous manner at all time
• Participate in and provide support to sales and marketing team for sales presentations, proposals, tradeshows, demo events, and open house events
• Collaborate with other team members to ensure a common and effective approach to documentation structure and content, issue logging, and the development and capture of internal processes
• Provide support to regions by carrying out deployment activities on initial deployments and until region capabilities match demand
• Contribute to continuous improvement of processes within the Mining team
• Actively participate in cross training and knowledge transfer initiatives across functional teams where possible
• Adheres to Hexagon values
• Compliance with Hexagon Workplace Health and Safety policies and procedures, participation in audits and compliance with instructions given in respect to the health and safety of himself / herself and the safety of others
• Other duties as required from time to time

Knowledge and Experience - Required:

• A relevant Bachelor’s Degree (Engineering, Communications), or equivalent combination of education and experience. Formal training qualifications are desirable, but not essential
• Experience working in the mining environment and with mining applications.
• Fluent working knowledge of Microsoft Office suite (Word, Excel, PowerPoint)
• Fluent English (written and verbal). Additional languages (e.g. Portuguese, Spanish) would be highly regarded.

Knowledge and Experience - Desired:

• Strong technical skills and the ability to rapidly grasp customers' requirements and technical solutions
• Ability to rapidly acquire knowledge and experience on new technologies in order to use the knowledge to provide customer support and training
• Strong communication skills including the ability to communicate product information and technical concepts effectively to a non-technical audience
• Strong analytical and conceptual skills
• High motivation level, pro-active, flexible team player, customer focused
• Ability to work independently and yet be accountable
• Strong sense of urgency, responsibility and accountability
• Understands the product development and management lifecycle

Travel:

• Up to 50% travel will be a requirement of this role both regionally and internationally

Hexagon is an Equal Opportunity Employer. We prohibit discrimination against any job applicant based on protected characteristics.