TECHNICAL SERVICE AND SUPPORT | Western Australia, Queensland or New South Wales, Australia | Full Time

JOB DESCRIPTION

The Company:

Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.

Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,000 employees in 50 countries and net sales of approximately 5.5bn USD. Learn more at hexagon.com and follow us @HexagonAB.

Purpose of Position:

Field Service Technician

Are you passionate about working with cutting-edge technology in complex mining environments? Are you looking for a challenge to apply innovative solutions that maximize efficiency and productivity in mining operations? Look no further!

Our innovative company combines sensor, software, and autonomous technologies to put data to work in boosting efficiency, productivity, quality, and safety across a wide range of industries. With a team of over 24,000 people in 50 countries, Hexagon is at the forefront of the field.

We bring survey, geology, mine planning & design, fleet management, production optimization, collision avoidance and operator safety together in a life-of-mine solution that integrates people and processes. Our customers are safer and more productive through insight-driven decisions that sustainably captures more value from mining operations.

Specific Duties

• To ensure Hexagon Mining technology solutions at client mine sites operate effectively and deliver tangible value to their mining operations
• To provide training, instruction and advice to our customers on the effective use and operation of Hexagon Mining technology solutions
• To repair, install, configure, commission and support electronic, microprocessor-based systems and radio communications equipment including issue identification and resolution for equipment based on our customer mine sites and on HxGN’s premises.

Major Areas of Responsibility

• Demonstrated customer service experience
• Demonstrated experience troubleshooting and repairing electronics systems
• Demonstrated work experience in on site installation, system configuration, commissioning, troubleshooting and repair
• Background in industries such as electronics, radio, television, automotive, mining or similar
• Substantial demonstrated experience in supporting, diagnosing and troubleshooting diverse and varied environments with a focus on electronic / electrical repairs
• Year 12 Senior Certificate or equivalent
• Trade certificate or equivalent in Electronics, Industrial Electronics, Instrumentation, Communications
• Manual car drivers’ licence

Skills and Experience Required

• Keen interest in providing a superior level of customer service and support to our clients
• Willingness to learn new skills and be trained in Hexagon Mining’s products
• Ability to work proactively with minimal supervision
• Ability to work effectively in a team environment
• Strong written and verbal communication skills
• Strong interpersonal and negotiation skills
• Mechanical aptitude
• Good computing skills (firmware and software loading and management, troubleshooting, administration tasks and email)
• Basic knowledge / understanding of LANs, WANs, working with Linux OS Command Line Interface(desirable)

What’s on offer

Apart from a salary package that is commensurate with your skills and experience, you will also benefit from the following:

• Personalized training and upskilling opportunities for both technical and soft skills, ensuring that you're always at the forefront of your field
• The opportunity to work with a diverse, talented, multi-disciplinary team across the globe, gaining valuable skills and knowledge servicing some of the biggest names in the industry
• International and domestic travel to a variety of locations for client services, giving you the opportunity to see the world while making a difference
• Modern, well-appointed office space with a casual and friendly atmosphere that fosters collaboration and creativity
• Social events, team building activities, morning teas, quiz nights, and more, fostering a sense of camaraderie and community.

Travel

At Hexagon, we understand the value of firsthand experience, and we believe that travel is an essential part of providing exceptional service to our clients.

During your travels, you'll be supported by a range of logistical measures, including travel allowances, accommodation, and meal expenses, so you can focus on providing exceptional customer service and making a real difference for our clients. Travel is an opportunity to broaden your horizons, develop cultural competencies, and expand your personal and professional network.