Esthetics Manager

Help create, cultivate, and promote a fun and energetic environment! TONS of growth potential with this new concept. Growth opportunity is viable within the next two years over multiple locations. Asking that only motivated, hard-working, and positive people apply!

Required: Esthetician License

Responsible for meeting or exceeding FACE FOUNDRIÉ sales through staff recruiting, productivity development, service promotions; and demonstrations. An Esthetic Manager is responsible for creating an environment that maintains and exceeds standards of excellence in guest services, client retention skills, staff technical proficiency, staff retention, and professional recommendations. The Esthetic Manager reports to the owner. Your skills, experience & talents will be essential to lead by example. As the lead you will perform the following critical functions:

TRAINING:

• The Esthetic Manager will go through an extensive FACE FOUNDRIÉ training and development system to learn our bespoke service protocols and techniques, and how to train others.
• Implements all technical product training classes (~ 50 hours) for each new esthetician hired to the team.
• Ensures all technical product training classes (virtual, vendor, or in-house) are attended by each esthetician.
• Conducts 90-day probationary reviews for all new estheticians. Conducts EDP’s from month four through their yearly reviews with each esthetician.

MANAGEMENT:

• Oversee esthetician schedule, time-off requests, and shift swaps
• Confident in having coaching + disciplinary conversations with team members
• In collaboration with the owner, set monthly goals for the esthetic team

DEVELOPMENT:

• Can identify opportunities within the esti team for growth, average ticket, and rebooking.
• Responsible for the management of estheticians including (but not limited to) training, product knowledge and skills development, loss prevention knowledge, performance management, safety, recognition, and legal compliance.
• Responsible for identifying the skill development needed for each esthetician and determining the right resource, including themselves, to develop the skill.
• Collaborate with CEM to handle esthetic complaints and escalations

LEADING BY EXAMPLE:

• Demonstrates high standards for customer service, and image standards, and consistently executes FACE FOUNDRIÉ expectations.
• Responsible for performing services on guests and leading by example. Able to maintain personal productivity standards.
• Meets or exceeds financial metrics including service revenue, average ticket, guest count, guest retention, rebooking, skin treatments, retail revenue, retention/turnover, and contribution goals.

Job Type: Full Time

Pay Structure: Based on experience

Experience:

• Esthetics: 4+ year
• Lead: 1 year (Preferred)
• Manager: 1 year (Preferred)