Store Coordinator

Position Overview

The Store Coordinator will play a vital role in supporting the daily operations of both St. Louis locations, execute community outreach and assist with marketing, ensure smooth guest experiences, and help maintain a welcoming, efficient, and organized environment. This position requires strong customer service skills, excellent organizational abilities, and a passion for the beauty and wellness industry.

Key Responsibilities:

Customer Service Excellence:

● Create an authentically friendly and welcoming environment by greeting all customers by name. Answer inquiries, and assist with booking appointments, ensuring a positive and professional experience from start to finish.

● Maintain knowledge of store and team policies and expectations, services, cooperative values and principles, merchandise, location of products, and in-store promotions

● Maintain professionalism, enthusiasm and composure at all times, especially during complicated transactions or when dealing with an unsatisfied or disruptive customer

● Educate customers about and promote memberships, store programs, special offers, events, etc.

● Maintain continuous awareness of customer satisfaction and safety, and seek appropriate support when necessary to meet customer needs and exceed customer expectations.

Appointment Management & Retail Support:

● Coordinate and manage appointments for facial services, handle cancellations, rescheduling, and ensure smooth transitions between clients and estheticians.

● Optimize schedule on a daily basis to ensure bookings are supporting business needs.

● Maintain accurate client records, including service history, preferences, and feedback. Input data into the system in a timely and accurate manner.

● Audit transactions in POS frequently.

● Oversee the retail sales area, including inventory management, restocking, visual merchandising, and product display.

● Assist clients with product recommendations and sales.

Facility Management:

● Ensure the store environment is clean, organized, and aesthetically pleasing at all times. Monitor store supplies and equipment, and notify management when items need to be reordered.

Sales & Marketing:

● Execute in-store promotions, pop ups, and special events.

● Manage and attend all Face Parties

● Facilitate collaborations with other businesses.

● Assist with social media marketing.

● Promote retail products and services to drive sales and enhance the client experience.

Troubleshooting & Problem-Solving:

● Handle client concerns or complaints professionally, and work towards a solution that maintains customer satisfaction.

● Ensure Membership retention by following up with members to give options and reporting feedback.

Administrative:

● Work closely with the owner and manager to ensure day to day flow is seamless and assist in streamlining processes

● Assist Owner and Manager with administrative tasks

● Owner schedule/calendar management

● Update spreadsheets as directed

Skills & Qualifications:

● Proven experience in administrative roles with strong organizational skills

● Experience in marketing, including social media management and campaign creation

● Excellent communication skills and a customer-first attitude

● Experience with retail or beauty industry operations a plus

● Self-motivated, with a keen eye for detail and the ability to multitask

● High school diploma or equivalent (college degree preferred)

● 1-2 years of experience in management, retail, customer service, or administrative support.

● Strong organizational and time-management skills.

● Excellent communication skills, both verbal and written.

● Friendly, approachable, and customer-focused personality.

● Ability to multitask and thrive in a fast-paced environment.

● Proficient with computer software (POS systems, scheduling software, Microsoft Office, Excel Spreadsheets, etc.).

● Must be willing to work evenings and weekends as needed

Perks & Benefits:

● Competitive salary plus commission or bonus structure

● Healthcare Insurance Contribution

● Dental and Vision Insurance

● Discounted skincare products

● Monthly Facial Treatment

● Opportunity for career growth and development within the company.

● Positive and supportive work environment.