Client Services | Town and Country, MO | Full Time
Help create, cultivate and promote a fun and energetic environment! TONS of growth potential with this new concept. Asking that only motivated, hard working and positive people apply!
Required: Esthetician License
Responsible for meeting or exceeding FACE FOUNDRIÉ sales through staff recruiting, productivity development, service promotions; and demonstrations. A Lead Esthetician is responsible for creating an environment that maintains and exceeds standards of excellence in guest services, client retention skills, staff technical proficiency, and professional recommendations. The Lead Esthetician reports to the owner(s), and they serve as the primary contact for all salon personnel.
Your skills, experience & talents as a Lead Esthetician will be essential to lead by example. As the lead you will perform the following critical functions:
Demonstrates high standards for customer service, image standards, and consistently executes FACE FOUNDRIÉ expectations.
Meets or exceeds financial metrics including: service revenue, average ticket, guest count, guest retention, rebooking, skin treatments, retail revenue, retention/turnover and contribution goals.
Can identify opportunities for growth within staffing for growth, average ticket and rebooking.
Responsible for performing services on guests and leading by example. Able to maintain personal productivity standards.
Responsible for the management of all personnel including (but not limited to) training, product knowledge and skills development, loss prevention knowledge, performance management, safety, recognition, and legal compliance.
Responsible for identifying the skill development needed for each staff member and determining the right resource, including themselves, to develop the skill.
Ensures all technical product training classes are attended.
Conducts 90-day probationary reviews for all new staff.
Responsible for placing and checking in supply orders timely and within budget while being cautious not to run out of supplies needed to service guests.
Assists with social media and marketing events.
Job Type: Full Time
Pay Structure: Based on experience
Esthetics: 6 mos-1 year (Preferred)
Retail or Service Industry: 1+ year (Preferred)