About Care at Home

Company Overview

Care Medical Practice is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to Black and Brown communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patients’ race, culture, and environment is critical to delivering improved health outcomes. By empowering our patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day.

Position Overview

The Clinical Support Coordinator Lead LPN supervises the MA – Clinical Support Coordinators. Clinical Support Coordinators are liaisons to the patient/family/caregiver working with the Provider's direction and orders to provide quality healthcare for the home bound or home limited patients. We are looking for individuals who share our sense of excellence and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.

They should embody Care Medical Practice's core values, including, Trusted, Empathetic, Committed, Humble, Creative and Community-Minded. At Care Medical Practice, we don’t have patients or customers – we have Family Members

Key Responsibilities

• Demonstrate efficient teamwork with staff members.
• Responsible for training and day to day oversight of the MA team of Clinical Support Coordinators
• Demonstrate professionalism and Grace to staff, residents, and their families. 
• Demonstrate competence in Aprima, electronic health records AND Care Connection Health, remote patient monitoring.
• Coordinate care on assigned provider facility day with staff, provider, and patients (vital signs, verbal orders to sign, new orders, communication, etc)
• Coordinate Care in facility and communicate with residents, family and GAH staff on non-provider days.
• Act as a liaison between GAH, Facility and Family on a weekly basis
• Attend seminars, conferences, workshops, and self-studies in areas that will enhance position (e.g. leadership, communication, and geriatric care). 
• Follow Medicare regulations Observe, assess, and document patient symptom and progress.  
• Notify physician/Advance Provider of change in the patient’s condition.  
• Coordinate and monitor all patient care and services.     

The above list reflects the essential functions and other job functions considered necessary of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job or assigned by supervisory personnel.  This job description is used as a guide only and not inclusive of responsibilities and job duties. 

General Duties

• Communication: Excellent verbal, written communication and presentation skills; ability to clearly articulate and present concepts and models in an accessible manner to Care Medical Practice's team, investors, partners, and other stakeholders. Proficiency in all Microsoft Office applications.
• Relationships: Ability to build and effectively manage relationships with business leaders and external constituents; and,
• Culture: Good judgement, impeccable ethics, and a strong team player; desire to succeed and grow in a fast-paced, demanding, and entrepreneurial Company.

Required Qualifications

• Licensed Practical Nurse (LPN)
• Minimum of three years’ experience in direct patient care (preferable Geriatrics)
• Ability to relate to patients and staff in a kind and gracious manor.
• Demonstrate oral and written communication skills along with documentation per Medicare Guidelines

Benefits

Financial Well-being

• Competitive Compensation: We offer competitive salaries to attract and retain the best talent.
• 401(k) with Employer Match: Plan for your future with our 401(k) plan and a generous 4% employer match.

Health and Wellness

• Comprehensive Medical Plan: We proudly offer the Highmark BCBS plan with an 85% employer contribution, covering your entire family.
• Dental & Vision Coverage: Maintain your oral and eye health with our employer-paid dental and vision plans via MetLife.
• Employer-Paid Insurance: Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance are provided at no cost to you.
• Generous Paid Time Off: Enjoy ample time off for rest and rejuvenation with generous PTO, holidays, and wellness time.

Additional Perks

• Continuing Medical Education (CME) Allowance: Stay at the forefront of your field with our CME allowance.
• Commuter Benefits: Save on your commute with our commuter benefits program.
• Mileage Reimbursement: Get reimbursed for work-related travel expenses.

Physical Requirements

Work Environment and Physical Expectations: This role takes you into the heart of the action, working directly with clients and communities in dynamic settings. Whether in-home, assisted living, or community environments, you’ll make a tangible difference in people’s lives while enjoying the variety and flexibility of fieldwork. In this role, you will:

• Travel frequently to engage with clients and team members, embracing opportunities to navigate diverse environments.
• Communicate with individuals effectively and compassionately, building trust and delivering exceptional care.
• Alternate between seated, standing, and active movement throughout your day, ensuring adaptability in every scenario.

Occasionally manage materials (up to 50 lbs.) to support your mission-driven responsibilities. Your dedication and adaptability will fuel transformative outcomes in this dynamic, impactful role.

Join us in creating a better way to care!