Why Join Grace at Home?

Grace at Home is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.

Position Overview

Grace At Home is seeking a Scheduling/Routing Coordinator to help redefine the way primary care is delivered and how patients are served. This role is responsible for creating schedules and optimizing routes for mobile primary care providers. We are looking for individuals who share our commitment to excellence and never settle for the status quo. The ideal candidate will embody Grace At Home’s core values, including being Trusted, Empathetic, Committed, Humble, Creative, and Community-Minded.

Key Responsibilities

• Professionally and warmly communicate with patients over the phone.
• Book, cancel, and reschedule patient appointments, including annual wellness visits, transitional care management visits, and chronic care follow-ups.
• Optimize routes in routing software to accommodate the maximum number of patients per day.
• Communicate scheduling updates effectively to patients and community referral sources.
• Ensure high attention to detail and accuracy in patient and provider scheduling protocols.
• Provide timely communication to providers regarding schedule changes or updates to patient care needs.
• Transfer calls to registration and clinical staff when necessary.

Required Qualifications

• Experience in scheduling/routing software is preferred.
• Strong problem-solving skills with the ability to think quickly and use sound judgment in response to patient calls.
• Proficiency in computer applications, including Outlook, Excel, and electronic medical records (EMR) systems.
• High School Diploma or equivalent is required.
• Excellent verbal and written communication skills with the ability to present concepts clearly.
• Ability to build and manage relationships effectively with business leaders and external stakeholders.
• Strong ethics, teamwork, and adaptability in a fast-paced and entrepreneurial environment.
• Passion for healthcare innovation and commitment to improving care for underserved communities.

Our Benefits

Financial Well-being

• Competitive Compensation: We offer competitive salaries to attract and retain the best talent.
• 401(k) with Employer Match: Plan for your future with our 401(k) plan and a generous 4% employer match.

Health and Wellness

• Comprehensive Medical Plan: We proudly offer the Highmark BCBS plan with an 85% employer contribution, covering your entire family.
• Dental & Vision Coverage: Maintain your oral and eye health with our employer-paid dental and vision plans via MetLife.
• Employer-Paid Insurance: Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance are provided at no cost to you.
• Generous Paid Time Off: Enjoy ample time off for rest and rejuvenation with generous PTO, holidays, and wellness time.

Additional Perks

• Continuing Medical Education (CME) Allowance: Stay at the forefront of your field with our CME allowance.
• Commuter Benefits: Save on your commute with our commuter benefits program.
• Mileage Reimbursement: Get reimbursed for work-related travel expenses.

The working environment and physical requirements of the job include:

Work is performed indoors in a setting with conditioned air and artificial light. Travel to and work in offices or other environments is required.

In this position you will need an to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 10 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.