Why Join Grace at Home?

Grace at Home is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.

Position Overview

This position reports to the Executive Director. We are committed to serving through a Culture of Care. The core principles that drive Grace at Home in every market are the same, though they are expressed locally may vary: Humility, Partnership, Transparency, Creativity, Integrity, and Empathy.

Key Responsibilities

The Care Coordinator will have the following responsibilities:

• Order any acute imaging/labs for Provider.
• Answers phone calls/messages from or pertaining to Grace at Home patients.
• Provide support to designated provider in all patient care areas.
• Communicating & collaborating with other Care Coordinators to assure all work is completed.
• Keep workspace within HIPPA compliance.
• Communicate daily with Provider to encourage delivery of comprehensive care plan to each patient within the team and expedite workflow to facilitate Providers ability to see patients.
• Check EHR messages regularly. Follow up on requests in a timely manner.
• Send in prescription refills.
• Communicate with community partners to facilitate care for patients.
• Processing inactive patient information.

General Duties

The Care Coordinator should have the following duties:

• Leadership: The Care Coordinator will lead in defining and executing strategies and solutions to create business value in clinical practice, including building a team to design, develop, and execute those strategies and solutions to deliver desired outcomes.
• Strategy: The Care Coordinator will establish the business strategy and roadmap: improve outcomes for Grace at Home’s Family Members; enhance the efficacy of the practice. In establishing the business strategy, the Care Coordinator will define and innovate sustainable revenue models to drive profitability of the Company.
• Collaboration: The Care Coordinator will ensure that our clinical capabilities form a cohesive offering, including by working closely with other business divisions to learn their needs, internalize their knowledge, and define solutions to achieve the business objectives of the practice.
• Knowledge: The Care Coordinator will provide subject matter expertise and clinical solutions, including determining and recommended approaches for highest quality medical care, solution deployment and performance evaluation.
• Culture: The Care Coordinator is accountable for creating a productive, collaborative, safe and inclusive work environment for the clinical team and as part of the larger Company.

Required Qualifications

• Education:

o High School Diploma or GED required.

o Medical Assistant Certification required.

• Experience:

o At least 3+ years of experience in a healthcare setting or a bachelor’s degree in a healthcare related field.

o Prior experience using electronic health record.

o Comfort with technology including the Microsoft Suite of products.

• Communication:

o Excellent verbal, written communication, and presentation skills; ability to clearly articulate and present concepts and models in an accessible manner to Grace at Home team, investors, partners, and other stakeholders. Proficiency in all Microsoft Office applications.

• Relationships:

o Ability to build and effectively manage relationships with business leaders and external constituents.

• Culture:

o Good judgement, impeccable ethics, and a strong team player; desire to succeed and grow in a fast-paced, demanding, and entrepreneurial Company.

Our Benefits

Financial Well-being

• Competitive Compensation: We offer competitive salaries to attract and retain the best talent.
• 401(k) with Employer Match: Plan for your future with our 401(k) plan and a generous 4% employer match.

Health and Wellness

• Comprehensive Medical Plan: We proudly offer a comprehensive medical option with an employer contribution.
• Dental & Vision Coverage: Maintain your oral and eye health with our employer-paid dental and vision plans via MetLife.
• Employer-Paid Insurance: Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance are provided at no cost to you.
• Generous Paid Time Off: Enjoy ample time off for rest and rejuvenation with generous PTO, holidays, and wellness time.

Additional Perks

• Continuing Medical Education (CME) Allowance for Providers: Stay at the forefront of your field with our CME allowance.
• Commuter Benefits: Save on your commute with our commuter benefits program.
• Mileage Reimbursement: Get reimbursed for work-related travel expenses.

The working environment and physical requirements of the job include:

This position requires in-home, assisted living, and independent-living community-based work. The job requires frequent travel for patient visits in all types of weather conditions. Work may be performed in settings with conditioned air, artificial light, and an open workspace.

In this position you will need an ability to travel frequently by car and/or public transportation, the ability to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting or standing for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 50 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.