Senior CRM Manager - REMOTE
Professional Services | Gold River, CA | Full Time
We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment. If you enjoy challenging projects, using new technologies to deliver innovative business solutions, and you're interested in working for an entrepreneurial company, we may have a home for you.
PTP is looking for a Senior CRM Manager to join our CRM & Strategic Service practices. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
- Will serve as a Senior Manager providing clients with CRM strategic and implementation services
- Will perform tasks to define business strategies, design and implement CRM solutions
- Will perform tasks to support Pre-Sales and Business Development opportunities
Requirements
- 10+ Years of IT consulting experience, with 5+ years experience with implementing Salesforce (preferably Service Cloud) and at least two or more of the following CRM applications, Microsoft Dynamics, Pegasystems, Oracle, CRM (notably Rightnow),SAP CRM, NetSuite or Zendesk
- Experience managing a consulting team on a day to day basis to create and deliver client deliverables inclusive of developing detail project plans in Microsoft Project
CRM
- Analyze and document client CRM activities and initiatives
- Able to review documentation collected and summarizing the relevant content for engagement deliverables
- Has delivered at least three full life cycle implementations of a CRM project based structured methodology
- Ability to articulate and compare alternative design approaches drawing from previous engagements and recommended solutions to develop long term CRM visions for clients
- Ability to develop change management strategies supporting implementation services
- Ability to independently develop CX and CRM strategic visions and plans based on strong analytical skills and business knowledge
- Able to generate CRM solution architectures based on strong analytical skills and business knowledge
Strategic Services
- Experience conducting client business requirements definition sessions with client staff
- Experience with Customer Experience leading practices
- Ability to comprehensively review customers' CX requirements and provide an assessment that addresses their CX, CRM and Contact Center gaps and opportunities
- Bachelor's Degree in Computer Science or related field. Master's Degree in related field is a plus
- Willing to travel through the USA, combination travel and remote work
- Location: Nation wide, but California preferred
Desired Experience
- Has Contact Center experience
- Has experience with Customer Experience solutions (Medallia, Qualtronics, etc.)
- Has experience building Customer Journey Maps and/or Voice of the Customer (VoC) surveys
- Certifications: Salesforce Certified Administrator and Salesforce Service Cloud Consultant
Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.