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Voice User Interface Designer - REMOTE

Professional Services | Gold River, CA | Full Time, Contract, and Temp to Full Time

Job Description

About Us

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients.  We are looking for a Voice User Interface Designer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results.  At PTP we value aptitude and creativity as well as experience.  We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.

Responsibilities

  • Gather requirements for and design speech and DTMF IVR applications
  • Create call flow diagrams and voice user interface design specifications
  • Work collaboratively with peers and customers to create user-centered IVR designs
  • Conduct usability testing 
  • Tune applications for optimum performance
  • Support speech scientist in grammar design and tuning
  • Support sales and marketing in creation of materials which showcase the PTP user-centered design methodology

Educational Background and Skills

  • Linguistics, cognitive psychology, or behavioral sciences
  • Computer science experience a plus
  • Excellent verbal and written communication skills

Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.