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Genesys Architect - REMOTE

Professional Services | Gold River, CA | Full Time, Contract, and Temp to Full Time

Job Description

About Us

We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.  If you enjoy challenging projects, using new technologies to deliver innovative business solutions, and you're interested in working for an entrepreneurial company, we may have a home for you.

PTP is looking for a hands-on Senior Genesys Architect to join our Call Center Solutions practice.  At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.


  • Facilitate JAD sessions with customers
  • Define and document detailed business and technical requirements
  • Design and architect CTI based solutions to meet requirements
  • Lead a team of engineers in implementation activities
  • Expert hands-on experience with Genesys installation, configuration and development
  • Work closely with Project Managers to ensure on-time, quality delivery
  • Assist sales team with customer meetings and technical presentations
  • Mentor other technical team members


In addition to excellent communication and client interaction skills, you should have at least 8 years of experience with:

  • Genesys Routing solutions
  • Genesys Rules System
  • Genesys Reporting
  • Genesys Voice Portal
  • Genesys SIP Server
  • Genesys eServices

Desired Experience

  • Genesys iWD
  • Genesys Workforce Management
  • Genesys Desktop (iWS, WDE and WWE)
  • Genesys Info Mart and Interactive Insights
  • Genesys Interaction Recording
  • PBX to Genesys SIP Migration
  • J2EE (Java, Servlets, JSP, EJB, JSF)

Salary is DOE and is extremely competitive. We are able to offer relocation assistance to the right candidate.