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CX Business Analyst - REMOTE

Professional Services | Gold River, CA | Full Time

Job Description

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients.  We are looking for a CX Business Analyst to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results.  At PTP we value aptitude and creativity as well as experience.  We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.

Responsibilities

  • Work as a contributing member of delivery teams from project planning through execution for:
    • Customer Strategies and Assessments
    • CX Program Roadmaps
    • CX Requirements and Design
    • Business Case Development
    • Testing
    • Training
  • Work to support the management of client expectations and day to day interactions with clients and sponsors
  • Provide thought leadership for improved business solutions for PTP customers
  • Participate in aspects of the business development process to include research, writing, and on-site client meetings
  • Facilitate client understanding of proposed solutions and the business value it will bring

Requirements

  • 5+ years of business consulting experience, with 3+ years on CX projects
  • Ability to articulate and compare alternative approaches drawing from previous engagements and recommended solutions
  • Ability to develop CX strategies based on analytical skills and business knowledge
  • Experience conducting client business requirements definition sessions with client staff
  • Willing to travel throughout the USA - combination of travel and remote work

Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.