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IVR Test Engineer - REMOTE

Professional Services | National, CA | Full Time

Job Description

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients.  We are looking for a IVR Test Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do. 


  • Provide testing using best practices to achieve more “complete” testing of a large scale IVR application
  • Help mentor team in QA best practices
  • Identify areas for automation and write automation scripts
  • IVR application and environment operations
  • IVR test planning and test sets
  • Executing and tracking functionality tests by voice and other methods


  • 3+ years experiences with:
  • Strong testing background; QA strategies and best practices, QA planning, test plan and test case writing and execution, QA mentoring
  • Junit
  • JMeter
  • Selenium

Desired Experience

  • IVR application familiarity (speech & DTMF systems)
  • Any experience with major Asian or European languages useful
  • Identify areas for automation (PROCESS IMPROVEMENT) and write automation scripts (Cyara)
  • J2EE (Java, Servlets, JSP, EJB, JSF)
  • Tomcat