Salesforce Configuration Specialist - REMOTE

We are a growing company in the Customer Experience (CX) and Customer Relationship Management (CRM) spaces with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.  If you enjoy challenging projects, using new technologies to deliver innovative business solutions, and you're interested in working for an entrepreneurial company, we may have a home for you.

PTP is looking for a Salesforce Configuration Specialist to join our CX CRM Practice.  At PTP we value aptitude and creativity as well as experience.  We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.

Responsibilities

• This position will perform administration and configuration tasks on CRM engagements, inclusive of generating technical design documentation, executing testing strategies, generation of testing cases for a configured solution, and assisting in solution designing.  This resource should also have experience with the following:  
  • Salesforce Configuration
    • Automation: Workflow, Approvals, Visual Workflow, Process Builder
    • Custom Report Types and Dashboards
    • Salesforce Sharing Architecture (Setup and Configuration)
    • Knows how to generate SOQL
  • Lightning Experience
  • Data Loader, Import Wizard, and other Salesforce Data tools

Requirements

• Experienced with Salesforce Platform and Ecosystem with the following certifications:
  • Salesforce Certified Administrator
  • Salesforce Certified Service Cloud Consultant 
• 5+ Years of IT consulting experience, with 3+ year(s) of experience with a CRM application.
• Clearance Level: Clearable
• Need to have an analytical mindset and has the capability to troubleshoot issues
• Has implemented at least one full life cycle implementation of a CRM project based on a structured methodology; preferable in Agile like environment
• Has experience with declarative coding approaches
• Has time management skills to be able to complete development tasks within project timelines and schedules
•  Has experience capturing business requirements from customer design sessions and able to rapidly prototype user interfaces
• Has experience developing custom reports and dashboards
• Has experience setting up Lightning and Standard Console applications

Desired Experience

• Implementing Salesforce Customer Communities and Sales Cloud
• Salesforce Open CTI APIs and Call Center Administration
• Experience with Site Administration
• Omnichannel Setup and Administration
  • Live Agent
  • Live Message
  • SOS
• Embedded Service Setup
• Einstein Bots
• Entitlement Management
• Experience AppExchange Managed Packages
• Experience with Change Set Migration

Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.