Salesforce Configuration Specialist - REMOTE
Professional Services | National, CA | Full Time
We are a growing company in the Customer Experience (CX) and Customer Relationship Management (CRM) spaces with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment. If you enjoy challenging projects, using new technologies to deliver innovative business solutions, and you're interested in working for an entrepreneurial company, we may have a home for you.
PTP is looking for a Salesforce Configuration Specialist to join our CX CRM Practice. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
- This position will perform administration and configuration tasks on CRM engagements, inclusive of generating technical design documentation, executing testing strategies, generation of testing cases for a configured solution, and assisting in solution designing. This resource should also have experience with the following:
- Salesforce Configuration
- Automation: Workflow, Approvals, Visual Workflow, Process Builder
- Custom Report Types and Dashboards
- Salesforce Sharing Architecture (Setup and Configuration)
- Knows how to generate SOQL
- Lightning Experience
- Data Loader, Import Wizard, and other Salesforce Data tools
- Salesforce Configuration
Requirements
- Experienced with Salesforce Platform and Ecosystem with the following certifications:
- Salesforce Certified Administrator
- Salesforce Certified Service Cloud Consultant
- 5+ Years of IT consulting experience, with 3+ year(s) of experience with a CRM application.
- Clearance Level: Clearable
- Need to have an analytical mindset and has the capability to troubleshoot issues
- Has implemented at least one full life cycle implementation of a CRM project based on a structured methodology; preferable in Agile like environment
- Has experience with declarative coding approaches
- Has time management skills to be able to complete development tasks within project timelines and schedules
- Has experience capturing business requirements from customer design sessions and able to rapidly prototype user interfaces
- Has experience developing custom reports and dashboards
- Has experience setting up Lightning and Standard Console applications
Desired Experience
- Implementing Salesforce Customer Communities and Sales Cloud
- Salesforce Open CTI APIs and Call Center Administration
- Experience with Site Administration
- Omnichannel Setup and Administration
- Live Agent
- Live Message
- SOS
- Embedded Service Setup
- Einstein Bots
- Entitlement Management
- Experience AppExchange Managed Packages
- Experience with Change Set Migration
Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.