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Junior Voice User Interface Designer - REMOTE

Professional Services | Gold River, CA | Full Time, Contract, and Temp to Full Time

Job Description

About Us

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients.  We are looking for a Junior Voice User Interface Designer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results.  At PTP we value aptitude and creativity as well as experience.  We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.

Responsibilities

  • Gather, analyze and translate business requirements into IVR call flow diagrams and detailed user interface designs
  • Design and modify IVR applications for optimal customer experience (CX) in accordance with industry best practices for speech enabled applications
  • Lead Joint Application Design sessions with customer to review IVR application call flows and detailed design both for new and modified applications
  • Draft prompts and sample calls according to industry best practices for speech enabled applications
  • Develop and execute test cases and scripts
  • Communicate IVR designs to application developers and respond to developer clarifications
  • Support speech scientist in grammar design and tuning
  • Work independently and collaboratively with peers and customers

Background and Skills

  • 1+ years professional experience as a user interface designer 
  • Linguistics, cognitive psychology, or behavioral sciences background preferred
  • 1+ years of experience writing and executing test cases for large IVR applications
  • Excellent verbal and written communication skills
  • Experience with state and local governments a plus

Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.