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Junior CX Business Analyst - REMOTE

Professional Services | National, CA | Full Time and Contract

Job Description

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients.  We are looking for a Junior CX Business Analyst to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results.  At PTP we value aptitude and creativity as well as experience.  We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.

Responsibilities

  • Work as a contributing member of delivery teams:
    • Requirements Analysis
    • Design Review
    • Test Case Creation
    • Test Case Execution
  • Work to support the management of client expectations and day to day interactions with clients and sponsors
  • Facilitate client understanding of proposed solutions and the business value it will bring

Requirements

  • 2+ years of professional experience
  • 1+ year of writing requirements or testing on a project with a self service application
  • Ability to articulate and compare alternative approaches drawing from previous engagements and recommended solutions
  • Ability to write user stories and requirements based on analytical skills and business knowledge
  • Ability to write and execute test cases for large self service applications
  • Strong written and verbal English communication skills

Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.